Difficulty every year when I have to submit a credit card to efile state return. The window asking for the credit card information is too large with the button for the next page unable to be seen. Every year I have to figure out what to do, which is remove my task bar at the bottom of the page, which is inconvenient. Please make this window smaller so the tabs in the lower right hand corner can be seen to navigate to the next page.

I spent $80.00 on software for 2022 only to discover AFTER the purchase that I could not take advantage of the e-filing option. When speaking to a representative I was informed that I paid the $80.00 for the software to do my taxes for me... I already had them done, I just wanted to file them electronically and was willing to pay the money to do so. Needless to say that was a waste of $80.00 and I will no longer be using this software... ever again.

During the state payment, I was unable to scroll down to verify which address to use until I minimized my taskbar. I was also unable to scroll through all of the months for expiration date of my credit card, nor type in any month beyond 10 (ie was trying to type in 11, but was only provided 10). This was incredibly frustrating and I ultimately had to use a different credit card. Talked to others with the same issue

Have been using Turbo Tax for many years now. This year I had a problem with the desktop TurboTax after a state return download which was not performing correctly. Subsequent to the state download I was not able load the Turbo Tax return at all. After many attempts to uninstall and reinstThanksalling the program without any success the help assistant sent me a link to TT community and i found the responses to similar situations with the correction I needed to make, which was to repair the Microsoft Visual C++ program. Once completed I was able to open TT and when I went to reinstall the state return program I saw that it had a repair patch on the program. Thankfully my return was still intact and I quickly filed my return. Thanks TurboTax!!!!

I think TurboTax is an easy way to fill up your income tax. The only issue I found is that it misguided me to do both federal and state return online for $0; when I was almost done, it required me to pay about $64 to file both; I had already paid $50 something for the program.

This year's return was much more complicated than in past years. Very annoying at the beginning to bypass all the sales pitches before being able to enter information. Too many clicks to get to where you entered information in many of the sections.

Have used Turbo Tax in past with no issues but had multiple problems this year. First my the state part of my program wasn't working. The system even said everything was all set but the no state income that form generated. I went into help and it told me to restart everything so I did and it worked correctly. Then my e-filing was rejected and it turns out that I needed and IP PIN. Why was I not asked for this when I was filling out the form? Then why was this not caught when the program did my final review.

The actual preparation of my taxes went very good. My problem is that it took me hours of research to find how to do the latest update to Turbo tax on my Macbbook Pro before it would allow my submission. I finally found it in a 2024 chat that I found doing a google search. So this has evidentially been a problem for a while. There needs to be a very visable "Updates" button on your menu.

On the most part Turbo Tax software was good and smooth. However, it was a little frustrating to discover are the review/check for errors section there were unanswered questions. The questions were unanswered because they were never presented when completed the forms. To correct something that were never presented, tells me something is very wrong. I hope that this fixed by the next tax year. Thank you.

I have filled my Federal and State tax on line . I shows that e file was accepted last Feb. 6, 2026. Up to this time I have not received my State fund return. How can I get the status of my refund . Is there a contact number for a live agent from turbo tax who can assist me?