Turbotax took too long to have the HVAC tax credit form ready. The guidance on Form 8606 is inadequate. Poor guidance on Social Security special situations, such as receiving a lump sum. I am hopeful that the current return is correct, but Turbotax was NOT clear initially.

Five restarts of my laptop (3 year old Apple, updated immediately before installing TT2025) were required to finish filing. Three of these resulted in all data entered being lost due to the software freezing while attempting to save with a password, or being unable to enter data into fields for a second (newly added) W2. The dropdown for the security question froze onto the screen (blocking the help menu in other apps) and alsop required a forced restart. This was a fairly simple refund thatnormally takes 45-50 minutes to complete, bu turned into a 2-hour schemazel. After 19-years of TurboTax, which has gotten progressively worse in each of the last 3-years, this will be the last year I spend money and time on it, fighting software glitches.

I've used TurboTax for many years - probably more than 25. This year's version was much more difficult to follow than previous years. Some of the links related to needed corrections did not work and it seemed to be impossible to return to the forms that needed to be corrected. Additionally, this version seemed to be too focused on upselling the user to purchase additional products. In several instances, they seemed to try to trick users into purchasing extra services.

Have been using Turbo Tax Deluxe since it first became available. Disappointed that it's no longer available in a physical format / only downloadable version. Still seems accurate, covers all possible deductions, imports information from previous years taxes and the interface remains easy to use.

I completed my entire return and now it is continuously rejected by the IRS for mismatched AGI even though it matches my 2024 Transcript. Can't get a human being on TurboTax support line...only a BOT/AI and the answers don't match the issue. Ridiculous and frustrating.

This is the twice that I have had to get a new computer to run Turbo Tax. That does not make me happy! However Your support people are absolutely wonderful. When there is a problem of 3 items not adding up show all 3 and make any of them changeable.

I have used Turbo Tax for years...this year seems to have less understandable help and guidance. The pop-up 'Helps' are not useful. Just a list of items with no "help" . Also why are these in such a tiny font.? Throwing you to the forms to try to figure out what is wrong is terrible since you only see part of form that is wrong and do not know why. The additions or enhancements to Turbo tax seem to be more pop-ups and suggestions that you should spend more to get answers from Turbo Tax Experts.

We had two issues for the 2025 tax season. 1. The March 18th update was problematic, so I had to completely uninstall the Windows application - and then re-install from scratch. 2. The importing from previous tax year's files showed a crazy spinning icon which took forever to complete. Please remove the time-wasting spinning icon that took considerable time to complete - and I could not move forward without it completing its function.

Way more complicated than H&R Block and couldn't change an incorrect PIN when e-filing, so kept getting rejected. By the time all the costs of the whole filing experience, was almost that of filing with an accountant. Will NOT be using this program next year.

I have been using turbo tax for close to two decades. It's easy. However, this year I had an issue transmitting my return. I called turbo tax and spoke with Kashe Emma. She was so kind, helpful and understanding. Not only did she help me, she reassured me that everything would be ok. Her calmness helped me calm down. Kashe is a real gem. Her customer service is excellent. She truly is an asset to your company. She deserves a pay increase. Give her a pay increase.