The process of adding the personal IP PIN number from the IRS is NOT well covered in the software's guidance. I went through the trouble to find it from the IRS before I began doing the taxes with TurboTax. I expected that at the appropriate time (getting ready to do the e-file) there would be guidance from the software to take me to a prompt and allow the opportunity to input the IP PIN. That didn't happen. It took the IRS to reject the return first before I knew that there was a problem, then had to trouble shoot how to fix it. That should not have had to happen. Fix it.

I completed my returns and tried to submit them however, the software stated that an amount had to be entered in box 16a (Ohio 1099) of which there is not box 16a. Therefore, I called TurboTax support and after 35 minutes on hold, the TurboTax expert advised me to enter the value in box 2a into the field that seemed to think it was needed. Surprisingly, the system accepted the amount I entered from box 2a and was finally able to complete the transmission of my tax refutns.

I've been using Turbotax for over 30 years and this year has been the worst ever. I had a need to amend my electronically filed federal return within 2 days and used that option. Yet, I still don't see where the amendment was filed. It displays the correct refund amount, but the print version is not correct. Furthermore, no indication that the amended return was sent or received by the IRS.

1099-Q has a place to enter on tax return software but there is no place to enter the expenses in the software that offset the income it generates. If someone isn't aware of this problem in the software, they will be paying taxes on unnecessary income it generates. This has been an issue for weeks and no one has fixed it yet.

From many years of using Turbo Tax I know it's easy to use and helpful in pulling all my previous year tax info into this year. The directions are easy to follow. Watch out for the refund processing charge at the end. It prompts you like it's required. The fine print disclosures show otherwise. This processing charge hassle is why I bumped the rating down to 4 stars.

Overall, TurboTax was functional for me, though not always easy to use. Switching between Q&A and forms is awkward, without any link or drill from Q&A to the underlying forms and vice versa. The handling of active, materal participation in a vacation home rental business requires forcibly defeating the data entry process and putting in pro-rata amounts as if they were 100% amounts for rental expenses, because the program doesn't understand active, material participation by other than a real estate professional.

I have been using Turbo Tax for many years. I love how it carries forward prior years' information and how straight forward the step-by-step process is. I very much appreciate not having to type in all of my Charles Schwab investment information each year. I also love being able to do a couple of extra returns for my family. I appreciate the accuracy and consistency each year, as well as Turbo Tax keeping up on all of the tax law changes. Thank you!

First off, there's a button to ask a person about your taxes. This button takes you to a pay site that cost me $70 to get an answer that TurboTax should have provided or the software should have populated the necessary form with the information I had already provided elsewhere.

The payment routine for the state e-file had a bug in it, and did not allow the use of credit cards expiring in the two particular months of our credit cards. Therefore, we had to select the option to pay from our federal return, incurring an extra $40 fee.

I like using TurboTax. I've used this tax software for many years. I like the way it auto populates many topics and forms. I wish it would remember some things like information on the inherited IRA, and our ID information, because every year, I have to look that stuff up, even though, I've inputted it on every return for at least 16 years.