Was surprised by how quickly email download link arrived after placing order, even though Sam's Club web site says it may take up to 48 hours. Was able to download and install within a few hours same day I ordered this product. And yes, better pricing than I could find elsewhere.

I love Turbo Tax. Have been using it for years. This year I was a little disappointed because all of the forms were not available. I followed the directions. I waited for the email informing me that the form became available. I hit the update software like it told me to do but the form never became available. I do not have the luxury to wait so I filed without it. Disappointing.

Compared to past years I have found at least 3 problems that I had to go to google to resolve my problems. New York state was one of the problems. Had repeated putting in the correct information but got the result that I know was incorrect for both NY and Federal. Explanation would take pages and time I don't have!

Seem like Turbo Tax is slowly going backwards for explaining what is wanted for some lines on the tax forms. I opened one tab to gain some info or background to better understand what was wanted. It came up totally blank. Use to give Turbo Tax 5 stars but the past couple of years it has been losing my confidence.

I been a long time user of turbotax. The same error message kept coming up when I made the corrections preventing me from e-filing. I couldn't find anyone to contact unless there was a charge for the service. It is disheartening that you buy the software and any other services there is a charge for it the price of state return,I thought it was a free e-file, when purchasing the turbotax software.

I could not import any w-2 forms electronically or manually with images or PDF documents. It was very frustrating. Turbo Tax seems more interested in up selling features than improving and securing the tax returns. Why is there fee to a file the state return? I've using this product for over 10 years and this return was very frustrating.

Works fine but remains to costly compared to others. ONLY purchase it annually since I have used it for years. But next season will probably change to a less expensive brand. Also the constant attempts to UPSELL get very annoying. Make a box to check so I do not have to experience it so darn frequently

My biggest frustration is the delay in having the necessary parts of the package in place before Jan 15, 2026 so I could adjust my final estimated tax payment. However, I understand that the delay may have been related to the November government shutdown so I hope next year is better.

My E-File was rejected three times, forcing me to file by mail. The reason for rejections was same all three times, "PIN for the first taxpayer on return is missing" - TurboTax has space for 5 digits PIN while it seems that IRS is issuing 6 digits PIN. I paid $25 fee for the state e-file that is wasted.

Everything worked, but I don't like the new format. Too many extraneous pages. Also the PIN input is hard to find. This should pop up automatically. The Direct Deposit information should default rather than typing it in. It comes up automatically, if you want to change banks.