It was a terrible experience this year! I've used this product for many years and this year was frustrating. First, it wouldn't link with my financial institution to download 1099's then second my file must have gotten corrupted because when I went to edit and file 50% of info was missing and then it was duplicated. Also hated the AI interference with search function.

I have been using TurboTax for at least 20 years and find it is convenient, easy, efficient, and accurate. If I ever have any questions, I can easily find the information I need within the system. I have no compatibility issues with my computer, and TurboTax has all the features I need to easily file my returns.

I've been using TurboTax for as long as I can remember. I used to go to a tax person and never got the refund I expected until I started doing it myself with TurboTax. There's only one issue that I run into every year that really annoys me...TurboTax never knows about my state refund/payment from the previous year, I always have to go look it up

I love that it's so easy and gives you an option for guidance step by step or working specific line items on your own. It was easy to find a specific form if I needed to confirm what were downloaded from financial institutions. There were clear explanations of common tax questions. The numbers imported were accurately represented.

your program this year was the worst version that I have used. Very hard to follow, asked questions that were not pertinent and would not let you by question. Fix it or you lost me as a customer. Definity not worth the money. used your program for many years and this has been my worst experience.

I am very angry that once again I got charged the $45 for the Audit Defense. I did not select this and it still came out and charged us again. This has happened many times over the years, there have been some years that it didn't come up by default but most times it does.

Used a tax prep service in the past and was ripped off. Have been using TurboTax for the past 10 years now and won't ever go back to the old way of having someone else do it. The interface is easy to use and guides you through every step and every possible deduction without taking a chunk of your return to do so. The ability to do both State and Federal E-file is so convenient and works perfectly with our busy lives.

So many unexpected fees like the $25 fee at the end for e-filing with the state of Oregon. No autofill on the codes on Box 14 of my W2. Some links are broken or don't work. I spent $120 total for tax service, and probably more than a full day. Had I found an accountant, I would had paid slightly more, by not much and got my taxes done in an hour or two.

The AI generated responses with pretty simple questions were not helpful. If I googled the question I could get better information from intuit or other resources. I would prefer to e-file but turbo tax did not support one of the SC forms and had to file the state by mail. It is not intuitive that you have to stay on the first screen you are not going to e-file the Federal return to get the option on the next screen to file the state by mail. Again the AI response was not helpful and had to google to get an intuit response.

Steps to fix 1099-R box 14a error should be built into the NY State processing vs user has to google the error when it shows up so late in the game, namely after license and bank info is entered. By the time you get to e-filing identity verification steps this should already have been addressed. Totally unacceptable.