Very disappointed in the $40 Refund Processing Fee that is dropped on the tax payer in the final steps- dishonest, unethical and other unpleasant terms. You won't print this and don't care; it's all about ,money. Turbo tax is becoming as expensive as private tax preparer; watch out you may lose customers.

Smooth and straight forward filing process. Couldn't be easier for someone going through the process as a novice. Felt like I could go through each deduction, use what applied to me and pass what did not. I believe I received every penny I was qualified for.

The program interface remains familiar over the years, so doing taxes is quick and easy. The amount of upselling to the online version and to their "experts" is OVER THE TOP! I will be looking for an alternative to TurboTax next year, as I am sure other programs are equally good, and don't have the upselling.

2025 version of Turbo Tax was incomplete, having to manually enter some information by forms. The UI was very inconsistent compared to previous years. For example graphics displayed implied you could click, however, you had to scroll down to click Continue. UI varied between sections sometimes displaying a pencil image for editing and other times and Edit box. Some boxes showed Revisit and after going in to the section the prompt did not change, implying you had to revisit again.

I have used it for years and typically have no issues and get back what I feel that I am due. However this year I needed to include a specific form with my return and when I went through the guided walkthrough instead of asking me additional question to actually determine the correct application of an entry TurboTax just decided that wasn't necessary and claimed the entry was income and didn't offer the form I knew for a fact must be included to exclude the entry as income. Fortunately, since I've used the product for so many years I knew I could access it and fill the form in via the menu and was able to correctly include the entries on the applicable form. If I was unaware of this it could have cause a inaccurate return and financially costly mistake.

Turbo Tax never included the direct deposit mandate by the IRS! Now my son has to jump through hoops to get his refund. Turbo Tax washes their hands with this requirement. They should negotiate with the IRS to release the paper check immediately in accordance with their software and lack of the IRS requirement~

When TurboTax starts up on my computer, it usually says "Update will take 5 minutes." Several hours later, it finally has updated all that it needs to change/add, and is ready for the user to begin utilizing the program. I have a fast connection rate with my computer ISP, but that doesn't seem to affect the rate of update from the program. It wastes a lot of time.

Have always given turbo tax a 5 because it easily met my needs in preparing a relatively simple return. In past years, I prepared my state return in turbo tax, but transferred all the info to the state website and filed it directly with the state to avoid the extra filing fee. Decided to "splurge" this year an avoid the hassle of having to transfer all my info to the state website. It was only AFTER paying the fee that I learned that Turbotax does not have a way to attach the required documentation for a state credit. So now I need to figure out how to do that through the state website. VERY DISAPPOINTED and QUITE ANNOYED.

As far as the actual tax return completion and efiling, the 2025 version continued to meet my expectations. But I am very disappointed that Turbo Tax dropped It's Deductible from the software without a viable alternative. I will likely look for alternative tax prep software for 2026 after 13 years of Turbo Tax.

This is the first year I've used TurboTax on a Mac, and, for whatever reason, it was a very clunky an glitchy experience. Also, as always, entering charitable contributions was unnecessarily tedious and time- consuming. Sometimes, I got error messages with entirely inadequate explanations, and had to figure out the problems myself. This was my worst experience using Turbo Tax to date. Clumsy, clunky and not as helpful as in the past.,