I've used this program for more than 20 years. Somehow it is less intuitive than in the past. Also you are informed there are no errors in the review process. Then when you go to e-file you're informed you are missing info. Then you first have to figure out how to correct it. Worst yet, you're asked for info. in a 1099R box that has nothing in it. Seriously?!?!

Turbo tax definitely makes it so much it easier with the thorough walkthrough to address each filing section. I sincerely appreciate the new feature to tag something if you need to go back and review something and it takes the hassle of trying to find it yourself. I like how I feel a more sense of control of the safety of my privacy especially with sensitive information and know that I don't have to rely on somene else potentially missing something or holding onto my info later. Prayerfully, that turbotax information doesn't end up on dark web anywhere being that any information online puts anyone at risk. I've been using it for years and highly encourage others to do so - especially when I hear the prices that other people pay in-person preparers. Totally a turbo fan and really grateful. Also - I passionately love the ability to bring in prior information from the year before into the current filing. Such a time saver and a relief. Nice touch with the updates too.

All was great. Love TurboTax except it would be helpful to have TurboTax remind you if you have a PIN int the past that you have a new PIN each year that you must retrieve from the IRS and update within TurboTax as well as have decent instructions on how and where to change the pin within TurboTax if you have a pin rather then let you submit the return and then have it come back rejected and have to Google how to retrieve and where within TurboTax you have to go to input the PIN.

I experienced a problem with the update portion of this program, which caused me to visit a Tech Service to restore my computer. It was most disconcerting. However, they fixed it and I filed by the deadline. All in all, I felt this program was better designed than last year. I was totally frustrated with 2024 version.

The endless upselling of TT Online is extremely off-putting. You've made it extremely hard to find and purchase this product, and even once I had it, you keep pushing the new product relentlessly, every time I opened the program. If it ain't broke, why fix it? Product is 5 stars; pushing the new alternative is minus 1 star.

We've been using TurboTax since 2006 and have NEVER been disappointed. The ease and accuracy have only increased throughout the years. For us there is no other method we trust or will use. We have recommended TurboTax to ALL we know and have discussed tax return with. TurboTax is an OUTSTANDING service!!!

Lost all my information for three tax returns when TT did an update. Could only get one back. Luckily it was the one I needed to file an amendment for. Now having difficulty completely the amendment. Used for many, many years with no problems. Disappointed. Person that helped me in support to recover the 1 tax return was great.

I have used Turbo Tax since 1998 and never had a problem like I had this year. I got to the end of your program and found a $45 charge for "Premium Service" with no explanation anywhere as to what this charge was for. I assumed, incorrectly, that I hit the $45 buy the Audit Defense button. A friend and I tried to unwind this multiple times over 2 days. I finally had to call your customer service number. Only to learn that if one goes from the standard deduction to the itemized deduction option, there is a $45 dollar charge. Why would you not explain that as soon as I hit the "I want to do an itemized deduction" option?? Or explain it at the point of the charge? In my case, $25 for my state return and $45 for the "premium." This cost me many more hours than I needed to spend!

All went smoothly with the deluxe version, including ability to file a K1 form and sales of securities. One minor problem, it was hard to figure out how print just the forms that were actually filed. I tried several things, all of which wanted to print all 79 pages including worksheets and other info. Not sure who would want to print all of that, finally found what I was looking for in File -> Print... This was easy to find in past years, would recommend not hiding it as it appears for 2025.

Used to be better. This year I had several issues: 1. I kept getting an error on final check, but it wouldn't take me to the form necessary to fix it, nor was the error helpful. 2. Tried to use the help to find out about my car excise tax, but the help didn't actually provide any useful information. 3. There was information on the federal form (re: donations of goods vs cash) that was not transferred to the state return.