I have used Desktop TurboTax for the last 6 years & this year I went online vs through Intuit directly which caused me to complete my taxes online. Problem developed when I could not find an answer to how to switch to desktop. Out of frustration I did get the desktop & thought I'd have to pay twice for the product but didn't have to and was able to bring all the data into desktop. So frustrating when the information said only prior years could be done this way but obviously not true. Perhaps this could be made more clear in the guidance.

I've been using Turbo Tax for decades both on a PC and now on a Mac, and it just isn't what it used to be. There were formatting issues where a complete number didn't fit on one line in a display and wrapped around itself in a box (charitable giving worksheet), I hit at least two links for more information that didn't go anywhere (I received an error message), multiple links in the Visit Each Area didn't go to the same place twice (despite pressing the same button multiple times), and the display would put a number in a column on the overview for Wages or Deductions saying the app was using one number but display another. Turbo Tax used to just be tight. I previously answered the questions in a logic order and completed my taxes. This run through made me question why a number of things happened, requiring me to go to the Tax Forms themselves to try to decipher how a specific number was calculated. I seem to recollect that previous versions had flags to provide feedback if something wasn't working correctly but that feature seems to have disappeared, as if Intuit doesn't care about making their desktop product any better. There were multiple items I would have flagged for feedback. The app is now filled with repeated up sales, some without costs laid out ahead of time. I feel like I was being driven toward the online version of Turbo Tax 2025, and the offer showed a cost of zero dollars, while I anticipate I still would have had to pay for the online software, a state filing, and a fee to try to pay my tax bill with a credit card (yet the offer showed $0). I loved this product years ago when I started using it. Now, I use it while keeping my eye open for something more user-friendly.

Turbotax BUSINESS will NOT work on MAC OS. Also, don't mistake "Home & Business" as giving you the same capabilities as "Home" plus "Business" - - If you're doing a return for a Trust, for example, you must purchase the "Business" product. The "Home & Business" will not allow you to do a trust.

The program was average overall due to the fac that you discontinued ItsDeductible in October 2025. This unfavorable decision caused a lot of problems for those who utilized the ItsDeductible for the year and then had to find an alternative for the remainder of the year. Add to that, only one program Deductible Duck was able to transfer the data from the 10 months that had already been inputted and then add to their program. Deductible Duck did a yeoman's job in being able to transfer the data into Turbo Tax -however there are a few issues with the Form 8283. A lot of manual entries had to be made because Turbo Tax did not allow some of the data to be transferred. I would have used a different program other than Turbo Tax, but due to the last minute decision by Turbo Tax, my only option was Turbo Tax. I find it irresponsible on Turbo Tax's decision to stop a program used by many for many years and leave us hanging. Again KUDOS to Deductible Duck for saving the day. Deductible Duck is a great program for those of us that like to support those in need and hopefully they will be able to have other alternative tax programs we can use in 2026. Turbo Tax has really disappointed many.

I have been a TurboTax user for over 20 years, but this year's experience has been extremely frustrating. The CAPTCHA login process was unnecessarily difficult and poorly designed—I ultimately had to contact support, and even the phone advisor agreed it was a confusing and unpleasant experience. This should not be happening with a product of this caliber. I am also increasingly dissatisfied with the ongoing push toward online-only functionality. I do not want my financial data stored or managed online, and I strongly prefer to keep everything on my local computer. If TurboTax continues to move in this direction and limit offline usability, I will seriously consider switching to another provider such as H&R Block. At this point, it feels like long-time users who prefer a traditional, local software experience are being overlooked. I expect better usability, fewer barriers to access, and more respect for user preferences.

We called Turbo Tax because the download we purchased & downloaded was a "mess" of us trying to enter information incorrectly. Amaya answered our call & spent a hour on the phone reloading the program & going thru every line of the tax forms we needed to fill out. Her instructions were very specific and she was so very patient . I can't say enough good things about her !

I have been using TurboTax for years, my main gripe with it is being forced to print out 41 pages of semi-useless worksheets when I end up with a standard deduction anyway. The choice to just print returns should do just that instead of adding the other stuff I can keep in the computer if I need it in the future.

I've used TurboTax for years. I'm looking for an alternative next year. Too many pop ups asking for more money. I had trouble with the download and although I was registered, I ended up having to pay an additional $40 to download the state version.....long story. Anyway, there's got to be better options out there and I'm going to find one.

This is my 4th year using TurboTax so you'd think I'd be familiar with the program. This year was no different in that I needed to Contact Customer to walk me thru the process to ensure I was on the Desktop version, and not the Online Version; also needed Customer Service to locate and activate the pre-paid program fee. Once in, the program efficiently walked me thru the process. The program asks good questions directing me to required info to enter. When completing the tax return, you need to understand that you are required to pay for the program before you are able preview or print your return.

I have used Turbo Tax for over 10 years and am extremely impressed and satisfied with the ease of input and accuracy. Due to the Windows 11 requirement I purchased a new PC today to begin inputting my return just because Turbo Tax is such a great product.