I had to make several call to speak with Turbo Tax experts about some questions before filing my 2025 tax returns. The agents I spoke with were all knowledgeable, friendly and professional. Most importantly, they assisted me in completing my 2025 taxes for e filing.

Good program. Help is among the best I've experienced. One annoyance is that when saving then exiting, the temp file that starts with ~ does not close and seems to restrict working on the next TurboTax session. I've had to delete the file before continuing.

This program is constantly trying to upsell me on products I do not need. Every year. I started filing online and went through the whole process and it wanted $200 to complete. I go an buy my own copy of the deluxe version for $60 and then go through the whole thing again, and it was all I needed. The entire time I'm using it, it's trying to upsell me to a more expensive version that I do not need. It also tries to get me to pay additional costs for a state return, I live in WA where this isn't required. I've already entered information showing I live in WA and it's not required, yet it prompts me for a state return upgrade ~3 times. It's an awful experience using this product every year, it's clear turbo tax has a main goa of price gouging the less informed user by allowing you to enter all your tax information and then stonewalling you with a $200 pay wall for features you don't need.

Very easy to use with great guidance. Suggestion: In the section where we can enter our Donation expenses, Turbo Tax displays entries from last year. It would be helpful if this list was in alphabetical order, Also, a search box would also be very helpful. I thought I would miss "Its Deductible”, but what you now have is very usable and helpful. Great product!! I have been using since 1989. Thank you for making this product even better. It makes my job easier.

MORE DIFICULT THIS YEAR THAT ANOTHER 25YEARS.First the installation of the software you cannot follow the instructions because the said that the software is not official or the license it been use in other software maybe it will be my last time to use Turbo Tax

I experience a "left me hanging" glitch while importing 1099's from my financial institutions. After pressing the button to download the document, there was no indication wait, proceed, close window, import in process, import finished, go to another window. Nothing. After a long wait, ALT+ Tab showed another window with import complete.

It was almost impossible to get to the state return after I'd transmitted the federal electronically. My state charges a fee for electronic mailing, so I'll mail it in to get my refund.Finally I was able to add my DRDP on the state form but it took multiple tries. But it's cumbersome to get back to the program after you try the print preview.

I have been using turbo tax for years and promote others to use it as well, it is easy to use, very accurate and user friendly. Turbo tax is the greatest product that guides you through every step of the process. I recommend those who are new to Turbo tax to use the guide me feature and you can't go wrong. Take advantage of the help features too, very helpful! Keep up the good work Turbo Tax!

The step by step process was more cumbersome than previous years. The steps were not as clear and it took longer to input our info. The import from external financial sources (investments primarily) was very clunky. TT should recognize that downloads from firms that were used in years past should be recognized instead of creating a new download.

What i filled out from the previous page, e.g., navigation isn't super intuitive if you haven't used TT before. For example, from the forms, there isn't really a home page or something to quickly return to income, deductions, etc. I knew to click on the easy form icon at the top of the page to find where I wanted to go.