It's a pretty good product. I've been using it for many years. The only reason I don't give it five stars is because I wish TurboTax had a message center where I could ask questions through the message center or email instead of having to take time out of my work day to place a phone call. I don't have time for that. Messaging or email would be much more convenient.

As a long time Turbo Tax user I found this year's version to be less user friendly than previous versions. Also I find the lack of state return documentation worksheets to be a problem. If the software transfers an amount from the federal information entered but changes the amount for any reason there should be a worksheet generated, especially when your telephone support does not know why the amount changes. A simple worksheet showing the computation performed by the software should be provided.

3 major complaints: 1. Slow rollout of full functionality. My Macintosh desktop version even had an update today, March 19. I was unable to use Turbotax to calculate my Jan15 estimated tax payment. 2. Minimal/nonexistent error messaging. As an example, I was unable to enter data on Form 5805. It would have been helpful to get a message such as "this entry is computed from Smart Worksheet xxx" or "this form is not required" or "override is not possible" etc. 3. Paying $25 for each state return is expensive for our household of 3 tax filers.

Software worked less well this year than previous and had more pushy ads. In particular, I found the instructions less clear in a couple places and it made a potentially costly mistake with my broker's uncovered securities by assuming a 0 basis cost, which should warrant at least a notification like in previous years.

I have used turbo tax software for many years and I found that the 2025 turbo tax is not as smooth as what I used in the past. For example, the New York state estimated tax (for 2026) set up was not well developed. I have tried to fix the problem but spent great deal of time. Help support is another issue from turbo tax. I got no help for my questions although a lot of info provided. I believe the problem was something changed in the program by turbo tax but it take a lot of time figure out and understand the way what turbo tax think is a normal for the users to follow.

It's the software that I use every year, But this year it has some problems. They keep dunning you to pay for extra stuff that should be included. And when they made a problem--something wouldn't "check out" at the end, they asked me to upgrade again or asked me to pay for extra personal help, I just got the answer from ChatGPT. Also, I don't like having to pay an extra $25 to file the small state return, That used to included in the initial purchase price. I just printed out the 11 ages and mailed it for 2 stamps.

When selecting a tax payment method you don't show the option for paying taxes using the IRS EFTPS system or paying state taxes using my California FTB online account. You make choosing a payment method confusing. I have to select pay by vouchers which I don't use. And, I much prefer using your TurboTax download version.

So scanning in everything and the process was okay, but I tried us the online version and when my W2 was imported the program switched my state taxable income with stat tax paid, which then initially reported I would get a $100,000+ refund from the state. I couldn't track it down with the online version so I had to revert to the desktop to get it correct in the worksheet. It was an import from a photo scan but what an error and I missed out on getting a free state filing. Made a stressful process even more of hassle and I can only hope it is all accurate.

The application is getting worse every year. This year it closed up opening several times. Also, my touch screen could not be used on several - but not all - screens. Clearly a programming issue. And a testing issue. As for tax calculations, I hope it is right. But why would you say I planned very well when I applied all of my refund to estimated taxes? I didn't plan all that well, so get over it. Also, filling in this survey, the "suggested review topics" keeps bouncing all over the place and trips up what I'm typing.

In general it was easy to follow through completingn answering the questions and inputting the information.My disappointment was I couldn't transfer last year's information. This would have been very helpful. Also I have no idea what meant with "tmx-bpxi-uuid-service" keychain ??? There no details on how to locate and purpose . Also I thought everytime you go on it will check for updates, Got update check when I could transmit return.