I have relied on TurboTax for many years and have consistently found it to be accurate and thorough. The software has effectively identified and addressed any potential errors or omissions, giving me complete confidence that my deductions are correctly entered and that all required income items are properly reported.

I love Turbotax and I have used it for a long time...20+ years. It is easy and fun to us and it gives me great confidence that I will not make a mistake. My one complaint is that I had a minor problem with saving my file but I could not find a number to call for help. I eventually figured it out on my own.

The program was extremely difficult because the password chain required was hard to find. I couldn't find mine. I had to install without it, but the instructions do not tell you how to do that. Additionally, it would not transfer the information from last year's return. I finally opened last year's app, which showed an update available, updated the app, opened the return, and saved. After that the information transferred. How are users supposed to know to reopen the prior year's application to check for updates when the return was filed a year ago. This year's edition was not very user friendly.

I've been using Turbo Tax for years. When you report distributions from 529 college accounts, in prior years it asked you not only to enter tuition payments but also other legitimate expenses such as room & board. This year, other than tuition there were NO fields to enter room & board costs. As a result, the program assumed that anything other than tuition costs was money that the parents just pocketed for themselves -- which, of course, raises your federal & state taxes. Since we have 2 kids in college, the extra amount we would have paid federal taxes alone was close to $3000! This is UNACCEPTABLE. I Googled this issue, and I found that others had encountered the same problem. Fortunately, for desktop users, there was a workaround by going into the forms and over-riding amounts there. Nevertheless, new TurboTax users or users who have requested disbursements from college savings accounts for the first time would easily miss this issue, resulting overpaying federal & state taxes by hundreds if not thousands of dollars. Again, that is UNACCEPTABLE.

The download for tax forms is problematic. I've decided I will hand enter all data. Entering data from mutual fund cos is not intuitive. I should be able to enter all dividends, interest, capital gains from one account withou going to threer diffreent screens. Also, it would be nice to bre able to r4eference the account the numbers are for rather than having to look at reports and match them up.

I am still getting this message saying available soon after getting email telling me it was ready. However I changed to forms 5695 and was able to fill the form out and when I went back to my step by step it was showing the credit added correctly to my refund total. But the step by step still shows it not available.

After a product update the user can't see what was specifically updated. Only a general comment. Used to be able to see what the update entailed. Why changed? In the "Step by Step" view, some categories show "Available Now". Data can be entered for the category but does not show in the summary. Program glitch? Explain.

When I put in the information for my rental for the year, the program didn't take into account that I only offered the rental for 31 days. I had to enter the expense amounts only for the month that I rented this. The program asks for the number of day the property was offered for rent but does not use that in the calculation.

This was the most difficult year to use Turbo Tax I've experienced. There was one "error" that prohibited me from being able to file until I corrected it and it was a box that had a "0" in it. It made Turbo Tax think I had a credible value and needed to file an additional form "not supported by Turbo Tax". There should be better instructions to leave blank if a zero causes errors. Also, Turbo tax is not easy to navigate between sections and all the updates weren't available until after January 31st. Frustrating.

Unreasonably difficult to get software download for second year this year. Considering looking into other tax software options for preparing my return going forward. Not the turbotax product from historical past just average or below average - my expectations have had to adjust to poorer overall experience.