I've used Turbo Tax for many years and have very few issues. The one specific thing I did not appreciate was that you no longer offered the CD option. It's not difficult downloading the file but is a little more time consuming loading it. I have not used a live agent. My tax returns are very straightforward.

I purchased expert advice for $50.00 US. I spoke to an agent named Antonio. We discussed the issues I was having and he was very gracious in realizing that I had more knowledge in the US/Canada Tax Treaty than he had . When I taught him the required items from the treaty, it was recognizable that the tax software did not allow direct methods to solve the issues of US Social Security taxed only in Canada and the exclusion of eared income from Canada for a US citizen living in Canada. Antonio was extremely appreciative of this new knowledge and hopefully Turbo Tax will adjust the software to account for these issues. Consideration should be given to allow a Canadian resident to e-file their taxes.

TurboTax was easy to follow and provided excellent information/answers to questions that I had during the process. I called for help with a specific question about the formatting of a special form. I spoke with Cathy on the helpline; she was outstanding leading me to the correctly formatted page. Thanks to the TurboTax Team I am confident that my tax E-file is correct.

I use Turbotax every year and I appreciate many things about it. It is easy and intuitive to use. The only thing I would suggest to improve is filing the state taxes after federal is not inuitive. You have to go into the taxes all over again even though it says it's complete.

Have been using TurboTax since its release and it never seems to fail. I appreciate the reviews and checks to make sure there everything is accurate and completed correctly. I was disappointed they removed It's Deductible. That was an excellent tool for pricing items given to Goodwill or Salvation Army.

This product doesn't seem to be getting any better year over year. Too many fields I have to fill in the EXACT same data as last year, and it could all be found on my previous return, but no - got to enter it all again by hand. Too many fields don't allow copy/paste. I got an error my returns are rejected, and it doesn't seem to want to help me fix it.

Felt much harder to navigate then previous years. Felt frustrating having to go back and forth when entering dividends and interest for accounts that should have showed up automatically. To many new questions about the previous 1099s that were confusing , and didn't use to be there. Finally at the end when I entered my credit card for efile, it wouldn't accept the correct month mine expired. It would only accept numbers up to 8 and not beyond. Finally had another card with a lower expiration month. Then all went through. VERY FRUSTRATING!

It is easy to use until the end. We e-file Federal returns easy. But if we do not want to pay to file our state, it is like being punished trying to find what needs to be mailed in with return not easy instructions. And heaven forbid there is a city return to be filed and mailed in. I had to go back into my returns to find additional documents after re-reading instructions. When we ask for ALL necessary documents to be printed to file, why are they not ALL printed?

The online experience was awful; I got all the way to the end and then a glitch prevented me from being able to complete e-filing. I had to do it all over again using the desktop version, which is what I usually use. I will never use the online version again.

This may be my last year using TurboTax. If Intuit takes TurboTax to Online only next year like they they are, I will go to another product like TaxAct who says they will ALWAYS offer a standalone version of their product. I have been using TurboTax since 1984 with Version 1.0a so this is a huge disappointment. Intuit's choice. Standalone version and keep Customers or Cloud-based only and you've lost a lot of people like me.