Your sign in process is very hard to follow. Logged in and followed the process. I completed my taxes and the process was easy as usual. However, I went back to print my federal and state taxes and could not return to my completed taxes. I searched my whole computer without finding my completed taxes. I was able to find a live person from TurboTax and he helped try to find my completed taxes. He searched my computer and could not find the forms. He directed me to re-enter my TurboTax and use only that form to fill out my taxes. I am happy with his instructions and I completed my taxes. I must inform you that your "introduction lady" is as useless as a knot on a tree.

During the state payment, I was unable to scroll down to verify which address to use until I minimized my taskbar. I was also unable to scroll through all of the months for expiration date of my credit card, nor type in any month beyond 10 (ie was trying to type in 11, but was only provided 10). This was incredibly frustrating and I ultimately had to use a different credit card. Talked to others with the same issue

There was a warning a yellow triangle but it did not tell me what the problem was and they could have made life a lot easier and the BIGGEST PROBLEM i have with turbo tax is that i can not go back to any of the prior year taxes because i purchased desktop and pull up that years taxes!! If you save them and lose the usb you basically have to get a transcript from the irs!! THAT SUCKS!!!

Very easy to use. Been using for several years and it's just an easy-to-use app. Importing info from last year makes it easier to start. Recommendation: Add a button on the expenses front page (where you choose guided or I'll choose) to allow the user to skip this section. For our taxes, we have far too few deductions to consider itemizing and having a simple button to bypass that section would be helpful. (I don't recommend that feature for income since if someone is filling out the info needed, they'd very likely, almost certainly, have income to enter.)

Worst experience ever with Turbotax. Have been using for years but this year was a mess. Forms were not updated, instructions did not match screens and I was forced to put a number in a W2 box that was actually blank on the W2. System would not move forward without it. Horrible experience. Will not use Turbotax again.

TurboTax is very easy to use. Helps you every step of the way with guidance when needed. I recommend this software to anyone who wants to do their taxes (if they feel confident) rather than having to pay someone else to do them for you. You can't go wrong. I have been using them since 2003 and never had an issue.

For the second year in a row, I'm disappointed that Turbo Tax doesn't have NY forms IT-661 and IT-661-ATT. Having to manually calculate these forms, make modifications on IT-201-ATT & IT-201, and then snail mail the tax return because the lack of these forms prevents me from electronic filing --is a huge consumption of time.

This is a nightmare this year.. I have e-filed three times but not accepted. I have checked my information. I do not need to pay for help to complete another return and am getting tired of being placed in that area after I have already completed all of my information and paid the filing form.

I've used the desktop version of Turbo Tax for years and was always happy with it. This year there were too many prompts to get live help or do my taxes online. I bought the desktop version for a reason. Also, when I went to print my return for review, it kept sending me to a website to log into Turbo Tax. That was annoying. Please return the desktop version to the way it used to be.

Turbo Tax is very accurate and informative, best way to accomplish an uncomplicated return. They are a bit pushy on the extras that they want to sell, but I have been able to accomplish the tax task with the turbo tax program for years, without needing any extras.