We've been faithfully using TurboTax since the early 90's and have never regretted it. We enjoy the simplicity of the Q&A flow and never having to view any of the forms unless we wanted to. All entries we make during the interview process places our responses on to the correct forms and in their respective locations.

Easy to use and great way to do your taxes. The screens were slightly different this year in some categories, but overall it worked well. I did have to upgrade my system software prior to installing, but that proved not to be an issue. I had some additional items this year and the program walked me through them even explaining items I wasn't familiar with ease.

It is very frustrating to get to the end of the process and when you try to print it only allows you to preview. You cannot get to a screen that actually allows you to print. It only allows you to preview or save as a PDF. There is no print option on the preview screen. On top of that you have to repeatedly opt out of Defense protection screen. Also, I was unable to import my financial info from Edward Jones.

The first page you see when you go to enter 1099-INT or DIV info, by importing the forms, is a new format that I haven't seen in the past. In trying to use that new page, I found myself trying to import some forms, and then that same new-format page would appear again, unchanged, as if I hadn't done anything yet. I called for live TurboTax help, and they figured out that Fidelity, the company whose forms I was trying to import, had not yet posted those forms. But it took a bit of digging to figure that out -- seems like there should have been some clear up-front message to that effect when I tried to do the import.

As I've come to unfortunately expect every... single... year, TurboTax once again contains software issues that have existed for a number of years. So very disappointed, but I guess it's my fault for expecting TurboTax to actually fully test and fix their software.

TurboTax made it very easywas to complete our family taxes. Clear, concise and accurate. Very compatible to our software and appreciated the ability to transfer last year's turbotax submission information into the current year, saved quite a few steps and time. Being a longtime user very pleased.

If filing taxes could be pleasurable, then TurboTax makes it as close as possible... One thing though... I was confused in the beginning... I did NOT realize there are at least two ways to begin: apparently there is an On-Line Version... that was NOT what I intended doing... but a support person helped get me back to the version on MY computer... But all's well that ends well... Thanks, Mike

Need to have someway of preventing duplicate downloads of tax data from investment firms. I accidently downloaded my info twice and it set up each download as a separate taxable event. If I wouldn't have caught it, there would have been double the income and gains . Not a good thing !

Not enough help without discussing with an agent. I liked the old TurboTax, where the help documents were good; instead, they are always trying to steer you to an agent or talk to someone at TurboTax. I have been using this product for over 30 years.

I've used TurboTax each year for more than 20 years. It gets the job done for me. I think some of my confusion each year is just the tax code itself and not so much TurboTax - though sometimes TurboTax doesn't give enough explanation to help clarify what is needed. This year the look was a little different and took some getting used to and added to the initial confusion. The worst part of this year was the removal of ItsDeductable which I rely heavily upon for my deductions. Having to find an alternative and re-enter all of my charitable contributions over was a royal pain and slowed down the whole process. I'll keep using TurboTax since I'm very used to it even though they changed it a little this year.