Turbo Tax has helped me for many years. I like that it saves info from previous returns. It is helpful that it guides me through each possible topic, since I may not realize which of all those choices apply. I could not figure out how to import my 1099 from my pension source, though. When I entered that info manually, I accidentally left a zero off of my withholding amount, which would have made a drastic difference in my refund or payment status. Turbo Tax did not notice the drastic difference, but fortunately I did, and corrected it.

I was offered to use the online version for free this year (2025) and I encountered two issues. The first one was with entering the State Payer ID numbers for KY from two 1099s. They were 6 digits, but I had to go back and add 3 zeros to make them 9 digits before the TurboTax online version would pass the final review step. The second problem was when I attempted to run the verify step which uses the previous year's information, the online version couldn't find the 2024 return information. The Help database suggested I open the desktop version and use a feature option "Fix My Return" which I could not find, or 2nd, print the return and mail it. I elected to abort the online version and prepare our return using the Desktop version which I had previously purchased. Regardless, I'm still a committed fan of TurboTax.

Used a tax prep service in the past and was ripped off. Have been using TurboTax for the past 10 years now and won't ever go back to the old way of having someone else do it. The interface is easy to use and guides you through every step and every possible deduction without taking a chunk of your return to do so. The ability to do both State and Federal E-file is so convenient and works perfectly with our busy lives.

I didn't like the idea that I was turbotax was trying to force me to use the online method, and always trying to sell me more than I needed. The trouble trying to continue a return when Turbotax always wanted to start a new return instead. I will concider a different program next year.

Only issue is with the license code sheet, back page instruction 1 "Go to InstallTurboTax.com" It was frustrating because internet tools direct to the free download site (whether that is search engine or not unclear). The instructions should give the full address that goes directly to the download site https://InstallTurboTax.com

Do not like the “download” feature to obtain program. It's like flying into the unknown without radar… Personally, I prefer the CD or even a thumb drive. Saving information was “iffy” and was a little unsettling because it never gave a confirmation what you saved or when you did it. Please try to refine this feature.

I have used Turbotax for years, and have found the software program makes tax return preparation easy and clearly understood. If needed, tax experts are on duty to help you with any aspect of your return, and there is a live chat function that can help as well. I love it!

Turbotax desktop is great I use it every year. This year I thought I would try turbo tax online, well I switched back to the desktop halfway through my taxes. I was having issues with it not allowing me to click on things and then not letting proceed. So the desktop version id defiantly the way to go for me.

I've been a TurboTax user for years and have always appreciated the ease it has provided from year to year and the features it provides in switching from topic mode to form mode, etc. The issue this year seemed to be in changes to the way the import was done. It was messy for me -- it didn't get everything I needed and when I went back to get the rest it reloaded what I had and still didn't get everything. I had to manually delete all forms imported and start over.

I was appalled when learning after paying over $70.00 for the Turbo Tax Software, you then wanted me to switch to Turbo Tax Online and then then double what I had already spent for an online Consultant or what have you. I'm not sure I like the direction you're going in and will be considering ending my automatic renewal for next year. I'm skipping the review, I don't it's a good idea to put anything in writing at the moment.