The 2025 TurboTax is not as good as prior years. Some of the fields have lost the ability to be marked as estimated. Accounts that I imported were duplicated with the same account pulled in from the prior year. I spent time entering data in the prior year's form, not realizing that the imported version was lower in the list. Also, there are too many screens selling additional products! The state email cost is misleading for Michigan. The software says $25 to e-file, but it's actually a lot more with the Michigan charge added.

I like Turbotax because I've used it for the past 4 returns, but you need to stop prompting me to switch to online/browser filing. I will always trust a desktop version more than a browser version. If you get rid of the desktop version I'm switching to a competitor. That's the main reason for three stars.

In past years, it didn't matter how many times I went into Turbo Tax to continue my returns without having to use another license. This year, every time I went in to continue my returns, I have to use another license! So now, I either have to do my taxes all in one sitting, or I have to buy more than one Turbo Tax program! Rip off!

I am a long time user, so am generally familiar with the program. This year however I experienced some disturbing behavior--the program would hang, or drop down menus wouldn't go away, or I couldn't get back to the program when looking at another window (I'm a Mac user). This was alarming because I was racing to file on time, and was worried that I'd lose work--fortunately I didn't. But I don't recall glitches like this in the past.

Turbotax took too long to have the HVAC tax credit form ready. The guidance on Form 8606 is inadequate. Poor guidance on Social Security special situations, such as receiving a lump sum. I am hopeful that the current return is correct, but Turbotax was NOT clear initially.

The online help is useless. I needed to make corrections to the Missouri return in regard to Turbo Tax incorrectly transferring data from my federal return. I could not do that. I deleted MO tax return date, but as soon as I started a new return as suggested by your AI, the old date was filled in again and I was blocked from entering the corrected data.

This year I found the program a little less user-friendly than in the past. I was still able to get my taxes done. I like the fact that the program checks for accuracy. That feature is very reassuring. I recommended this program to a friend 2 years ago. She's still using it.

My experience with Turbo Tax went very well until I reached the message "Hmm looks like you've hit a snag." However, I telephoned the number shown for assistance. The Turbo Tax representative listened to me, was very patient, exemplified knowledge, and guided me step by step as she helped to resolve the problem. This representative has outstanding interpersonal skills and is an asset to Turbo Tax.

At the beginning of the return TurboTax asks if you want to import information from the previous year's return. First, using a MAC it's always difficult finding out where the previous years returns are stored and two later in the current tax return it often asks questions about wether "this box on line ___" was checked", etc which it should already know. Overall I find it glitchy and finicky to use and we usually get more favorable returns taking our copy of Turbo Tax to an accountant. They always find errors with Turbo Tax and they always find us money usually by asking questions that TurboTax didn't.

I like turbotax but it has its problems. I continually got stuck on screens that I could not back out of; the select a foreign country screen for example. I also had trouble loading previous year returns. Downloading tax forms from Schwab and vanguard was a chore. I was never totally certain all the dividends and interest was recorded as additional forms were listed on the screen - I eventually deleted the forms to make it easier for me to see what was entered. Overall this year's software was ok but there was certainly some frustration with it.