We did not receive the digital email of the product or information on how to download. We called Sam's club and spoke to an offshore representative. Unable to understand him, he was unable to understand us. Put on hold for 20 minutes after which he hung up on us. Called back, went through the AI system, got transferred and immediately hung up on. Called again, again offshore service desk, unable to help. Given a new phone number of Turbo tax help desk. After 2 hours of poor service we finally have the digital download info. Will never buy this product from Sams Club again!

Excellent program. Makes filing your taxes effortless. I have been using Turbo Tax for many years without errors or difficulties. Highly recommend its use to everyone. Don't pay a preparer to use software to prepare your return when Turbo Tax will walk you through it in the comfort of your own home.

Splash screen is about fifteen years old. Particularly annoyed with estimating how much tax to be withheld from pensions and Social Security. That function isn't included. Either you fill out a W-4 for en employer (not applicable) or you create estimated tax payments (not relevant).

There are some things that aren't explained very well. I had to go to AI for answers. Other than that it's great. It finds last year's info. and inserts it. It reviews and asks for added information. (this is where I wasn't sure at first what to fill in). It shows what we put in last year so it's hard to miss anything. It does all the math so I don't have to. I've used TurboTax for years and really appreciate it knowing what forms I need to fill out.

started out using turbotax a lot of years ago and liked the simplicity (remembering this is tax software) of the early versions. through the years the programs have gotten more difficult for a low computer IQ guy like me to the point where this year was a real struggle. this will probably be my last year with turbotaxrbotax

I have used the desktop version of TurboTax to file my tax returns for more than a decade. The on-screen and context-searchable help tools are invaluable. I also spoke with two tax experts about an issue I will have in 2026. Both were very helpful, knowledgeable, and informative.

After a product update the user can't see what was specifically updated. Only a general comment. Used to be able to see what the update entailed. Why changed? In the "Step by Step" view, some categories show "Available Now". Data can be entered for the category but does not show in the summary. Program glitch? Explain.

I am not happy with Turbo Tax this year. The program is only available for download. I live in a rural area of Virginia that does not have high speed internet is only available with HughsNet ()which is a joke). Also I had to purchase a new computer and pay to have it installed. I'm 81 and this experience with Turbo Tax has me considering looking elsewhere next year. I have used Turbo Tax for over 30 years (every year) and you may loose a customer!!!!

I find TurboTax fairly easy to use, but I have one comment. When the program installs updates there are times when a computer reboot is required. The program does not inform the user to reboot the computer. Under these circumstances, if the user doesn't reboot, the program fails to load. I only found this out by trial and error.

Very easy to use. Everything is well explained and easy to navigate if you are filing basic non complicated returns. I have been using this software for at least 3 years now and it has always been accurate and reliable. Easily compatible with my computer and offers all of the features I need to successfully complete my tax returns in one sitting. Thank you!