Do not like the “download” feature to obtain program. It's like flying into the unknown without radar… Personally, I prefer the CD or even a thumb drive. Saving information was “iffy” and was a little unsettling because it never gave a confirmation what you saved or when you did it. Please try to refine this feature.

I have been using TurboTax for MANY year and cannot remember when I did not use the software. The reason I continue to use it is because I always get accurate results. In addition, I really like the user interface and the step-by-step features the program provides. Thanks to Intuit for providing such a great method for the average person to complete their taxes.

I had to open the instructions for form so many times and read and read them over and over again because there was no help like in previous version of turbo tax. There should be a what does this mean and where on my documents i can find the information. The only thing turbotax offers is more lawyer written language and an option to give more money to TurboTax for obtaining help.

I have used TurboTax for many years and I have no complaints about the results I get. However, the endless up-selling attempts are extremely annoying. How many times do I have to click that I do not want to upgrade the program version I use, or that I do not want to pay for expert advice or audit service so that the program understand that I don't want these things? Does Marketing believes that by annoying the customer he will eventually relent and buy something extra?

I had problems with Turbo Tax treatment of 1099-DIV. It put foreign tax paid into different categores - one was on schedule A and the other was subtracted from tax. Non-exempt muni bonds were also treated differently - I had to call Turbo tax to be told how to re-enter the data. My biggest complaint is that my returns were rejected by IRS because I didn't have the right IP-pin. I had to go online to the IRS to get our IP-pins, then had to figure out where to put them in the return. Easy step should have led me to the IP-pin selection.

Steps to fix 1099-R box 14a error should be built into the NY State processing vs user has to google the error when it shows up so late in the game, namely after license and bank info is entered. By the time you get to e-filing identity verification steps this should already have been addressed. Totally unacceptable.

The software did not recognize mt daughters age of over 18 and put her as a dependent so my return was rejected. It also charged me for my state return and on was supposed to be included. Turbo Tax is not as dependable as i used to be. Everything is an upcharge.

The product itself is mine. The misleading information regarding using a portion of the federal refund to pay for the state filing fee and prep cost, without properly explaining how it would go through a third party and all the hassles that go along with that is infuriating. To the point that I am considering no longer using your product as there are plenty of other tax preparation options on the market.

Fantastic as ever! I've been a TurboTax user for MANY years. One minor caveat: you're tending to get too much detailed and maybe over-cautious. Afterwards, I'm very intelligent and can figure things out myself instead of being led by the hand for everything.

I've been using turbo since 1998, for a person who is afraid of doing your own taxes this product is for you.It saves everything from year to year which makes it easy to do each year by pulling up what you need the next year. If I can do this, then anyone can do it