I've used turbo tax for many years. I am comfortable with the format, and ease of using the step by step instruction guide. My taxes are very easy, yet it is nice to have the program looking over my shoulder and ensuring all the entries are correctly done, and you back it up with the Audit guarantee.

Filing Wisconsin was frustrating - rejected multiple times before digging around on turbo tax to find out that updates to my state tax filing would be available on turbo tax in 5 days. it would have been helpful if turbo tax had sent a message about this instead of me having to dig to find it.

I completed my returns and tried to submit them however, the software stated that an amount had to be entered in box 16a (Ohio 1099) of which there is not box 16a. Therefore, I called TurboTax support and after 35 minutes on hold, the TurboTax expert advised me to enter the value in box 2a into the field that seemed to think it was needed. Surprisingly, the system accepted the amount I entered from box 2a and was finally able to complete the transmission of my tax refutns.

I love Turbotax and I have used it for a long time...20+ years. It is easy and fun to us and it gives me great confidence that I will not make a mistake. My one complaint is that I had a minor problem with saving my file but I could not find a number to call for help. I eventually figured it out on my own.

I've been using Turbo Tax for years. When you report distributions from 529 college accounts, in prior years it asked you not only to enter tuition payments but also other legitimate expenses such as room & board. This year, other than tuition there were NO fields to enter room & board costs. As a result, the program assumed that anything other than tuition costs was money that the parents just pocketed for themselves -- which, of course, raises your federal & state taxes. Since we have 2 kids in college, the extra amount we would have paid federal taxes alone was close to $3000! This is UNACCEPTABLE. I Googled this issue, and I found that others had encountered the same problem. Fortunately, for desktop users, there was a workaround by going into the forms and over-riding amounts there. Nevertheless, new TurboTax users or users who have requested disbursements from college savings accounts for the first time would easily miss this issue, resulting overpaying federal & state taxes by hundreds if not thousands of dollars. Again, that is UNACCEPTABLE.

I've used for several years and have no complaints. This year I saw where our Senior Tax credit was applied on one pf the summary screens but was never really explicitly told that it was applied. I've read about the credit and heard about it on the news, so I was looking for it. Just an FYI.

I've been using TurboTax from its beginning and have grown accustomed to it. It's easy to use and I have full confidence that my taxes are completed accurately. My returns are pretty basic, so I don't utilize many of TurboTax's features, but it's comforting to known that they are available.

The most difficult part of filing with turbotax is the e-filing section. It repeatedly asked to update turbotax when I had already updated it and using the latest version of turbotax deluxe edition 2025, I did'nt think it would take long for the process to be completed but it did. The system needs to be updated in the desktop download version that is purchased from the store so that consumers are able to complete there taxes in a timely manner, it took me an extra couple of hours to complete. Lengthy process.

The state tax was wrong. I did my taxes on the State's website and it gave me a MUCH different result. I will not buy the state again, it was a waste of time and money. The IRA entries for Federal are confusing and don't provide any help. Why do they ask for the amount from form 5498 when it isn't available until May? Is it even necessary, I am not over 73, so there is no reason to include this information.

Very easy to use. Been using for several years and it's just an easy-to-use app. Importing info from last year makes it easier to start. Recommendation: Add a button on the expenses front page (where you choose guided or I'll choose) to allow the user to skip this section. For our taxes, we have far too few deductions to consider itemizing and having a simple button to bypass that section would be helpful. (I don't recommend that feature for income since if someone is filling out the info needed, they'd very likely, almost certainly, have income to enter.)