The import feature is awful this year. Software is unable to import my spouse's brokerage accounts from the same financial institution, even though it's different account number and name from mine. We had to manually input trades. Absolutely ridiculous I'm paying for your software and doing so much work.

Using Turbo Tax is easy. They guide you through every step of the way. They breakout down in sections and provide specific explanations where you may need more info. I have used Turbo Tax for 15 years and always had a pleasant experience using the software.

we've been using TurboTax for years to do our personal tax return, plus those of our child and my elderly mother. It is straightforward to use, the cross checks help identify any possible missing information or errors and we have everything easily accessible if and when needed. Return preparation is done in the convenience of your home and on your schedule. Convenient/fast/accurate. TurboTax takes the anxiety out of of tax preparation,

I have been using Turbo tax for many years and only one year did I have problems with the program that I had to file online with one of the preparers. The company did not charge me the usual fee because it was a company fault. We live in a remote area and the internet is very sketchie and the program would not download. After (12 hours of trying and many consultations with Tech support and a wrong disk being sent it was deemed that if I were to get my taxes in on time I had to use the online service. The following year everything transferred to the new year taxes program without a hitch. We purchased a satellite system and the program now loads perfectly. Although this year I had to purchase a new computer to accomodate the new program.

Horrible and getting worse and worse every year. Starting with a Windows compatibility issue (not working on anything below Windows 10) to some forms (transfer from 529 plan to Roth IRA) that were not updated thus generating errors when trying to file the return. I also had issues with updates to be handled manually. Seriously, Turbo Tax team - you need to work all the kinks even before the busy season start to say nothing by mid April right before the deadline!

Always helpful using Turbo Tax, except this year I had to upgrade my laptop as I was running on Windows 10. It is a welcome change, but delayed me filing my return a tad. Other than that, Turbo Tax is always super simple to use and a great tool to know my taxes are filed professionally and securely.

I was unable to transmit my returns during the validation process because some updates were not installed. I installed the updates as instructed during the initial program download; however, I did not receive any subsequent notification that additional, new updates had to be installed. This resulted in my spending more time and effort than necessary to identify and correct the issue before i was finally able to e-File my returns.

Used it for several years, very easy to use and i do believe I am getting my best refund. For some reason though, this year, I am getting daily emails 'reminding me' to finish my return. I assume this is a spam or worse an effort to get me to reveal my password. If this is from Turbo Tx, the emails are very misleading. If it is not, you need to find a way to stop them

Unable to file the returns via email since Turbo Tax indicates the 8911 form needs to be filled out when no credit is claimed. So after bring charged for State filing of $25, I am instructed to file by mail. Please reverse the charge for the state filing!

I always make tax payments online at IRS.gov. At the final stage of using TurboTax (desktop) I was forced to select from only four (4) payment methods: 1, bank debit; 2, credit card; 3, mail a check; 4, installment payment plan. I could not select online IRS.gov. I called TurboTax hep, and was told to select "mail a check" and then later just use my online method. This forces the user to misrepresent their intentions. A fifth option should also be offered: online payments.