It was easy to use again. I have used TurboTax for more years than I can remember, can't remember how long ago I first started using it but it has been a long time. I have just finished another year that was easy to follow as always and it was compatible with my computer and loaded with no major issues. It was easy to follow the step by step information. Keep up the good work, I appreciate it.

I don't know why Turbotax has updates every few days .There are a few problems each year that I have to solve on the TurboTax program but I have used it so many years ( at least 20) . We know the system wants to keep it's turf but for me TURBOTAX GETS MY TAXES DONE .

Whereas in years past the TT desktop software ran easily and smoothly. This year we were completely bogged down and encountered problems. Thank goodness for The Live Help. We consulted with Sarah R and would not have been able to complete this year's taxes without her. Thank you very much Sarah.

Everything was going fine until I came to the 20.00 payment to efile my state return. I tried to enter my payment information but never could get past the first page where you enter your name and address. there is no continue button just a big dead end. I was forced to pay the 40.00 fee this is unacceptable.

When trying to submit my NY State Tax return I hit a TurboTax bug that apparently has been known about for several weeks but no one at TurboTax bothered to fix it. I buy TurboTax to make filing taxes easier, not to be stopped in my tracks with no way forward. This is the error message "1099-R Box 14a for e-filing New York State withholdings can not be greater than or equal to gross distribution or state distribution" but the message is misleading, first because there is no such thing as box 14a, and second because the number in box 14 (not 14a) is NOT greater than the distribution. It turns out the answer is provided in the TurboTax member chat on the website: Copy the value in Box 1 into Box 16 and re-run TurboTax.

It would be great if the search tool had more options. One of the radio buttons was very useful in helping me fix an error. However, for another error I had to look at a previous tax return to determine how to fix it under Miscellaneous expenses. I wasn't sure if you were asking for the description or the total amount. I entered in both. I think last year's version was easier to use than this year. I could not find where I could find the requirements to see if I can get a deduction for my spouse since he's 65. He also became disabled in Sep 2024 but we're waiting on SSA to process his application. He can't work. It would have been helpful if there was a question to address is if he's entitled to a credit.

I have had a good experience using the Turbo Tax product in past years. Once I got it downloaded (the website is always difficult to navigate and find my purchased product subscription) it always worked well. This year the experience was significantly degraded. 1. The loss of the "It's Deductible" tool is unacceptable. Frankly, it has been a big reason for my use of TurboTax in the past and the fact that it is discontinued will cause me to now do some comparison shopping. Secondly, the downloads of my 1099-R forms from Fidelity were missing a lot of information (address, city, state, zip code) and in some cases populated in Turbo Tax with my name rather than my husband's name. This necessitated a significant amount of review and correction. Third, the product required me to input charity addresses in some cases, even when the donations were less than $500. There was no rhyme or reason to this issue. Finally, it did not seem that the information drop downs were as informative this year as they have been in the past. E.g., I did not receive a 1099G from the state for my refund from last year because I used the standard deduction for my state return. TurboTax took me through a goat rope of questions before determining it was not a taxable refund, but never asked if I used a standard deduction on my STATE taxes. I also do not understand why you made me confirm at least three times that I did not want to use the on-line version. What is the deal with that?? Why would I want all of my tax information out there for access. It's nerve wracking enough to mail via the post office or submit on line. I do not understand why TurboTax/Intuit would push so hard for that. Overall, the product is just less satisfactory than in prior years, and I have been using TurboTax forever.

The "Review" at the end of the federal return process is not well done. It takes you to a place that needs to be filled in but it does not always let you enter the information. Sometimes a field really is supposed to be blank but the program won't accept a blank. I had to go through the Review 2 or 3 times before it finally took what I gave it.

Problem with accepting credit card that had expiration date of 9th month. I had to use someone else's card to get my taxes filed. Next I could not get the 1099-G for Colorado Dept of employment and labor to accept the CO abbreviation. So I had to call the Turbotax help line so I could get my taxes filed.

I have been doing my taxes by hand for over 50 years and was talked into using TurboTax this year. I gave the software a 3 rating because all of the calculations were hidden. I like to see how and what forms are used to get the results shown on the pages and forms displayed on the screen. Also a better explanation of the data requested as input is needed in the guidance section. A number of small items that seem to require much repeated input or reviewing.