Love TurboTax. I have used it for years. It is easy and walks you through each step. When you use the product year-after-year, it populates information and compares from previous year of filing. The product will alert to errors and determine your risk. Love the ability to download from financial institutions, so you can rest assured that the information is accurate. It removes the stress of completing taxes and makes the process much easier.

Each year the 1099 section seems to go through a reorganization for presentation. This year they're sorted by financial institution which requires all sorts of clicks just to get to what I wanted to edit. I thought I missed a 1099 entry to review/edit when it was presented under the company name rather than simply in a 1099 list. Wouldn't it be better to list the 1099s by form number and company so the user can select the one needed for review/edit? If you're in that area of the program (step by step), you know what you're looking for specifically to select. There are to many "buckets" to wade through just to find the form you want to look at. The 1099-Rs are found under the company name for example. Just list em all with a company name to identify it and provide the "edit" or "delete" options. I use both the step by step (so I don't miss anything) and forms (for the details) to create my return thus knowing which forms to go after. The step by step is becoming more and more hoops to jump through. Overall I'm a satisfied 29 yr TurboTax user having paid $16 for the first copy of the pgm. Keep up the good work and party on!

I've been using Turbo Tax for years. When you report distributions from 529 college accounts, in prior years it asked you not only to enter tuition payments but also other legitimate expenses such as room & board. This year, other than tuition there were NO fields to enter room & board costs. As a result, the program assumed that anything other than tuition costs was money that the parents just pocketed for themselves -- which, of course, raises your federal & state taxes. Since we have 2 kids in college, the extra amount we would have paid federal taxes alone was close to $3000! This is UNACCEPTABLE. I Googled this issue, and I found that others had encountered the same problem. Fortunately, for desktop users, there was a workaround by going into the forms and over-riding amounts there. Nevertheless, new TurboTax users or users who have requested disbursements from college savings accounts for the first time would easily miss this issue, resulting overpaying federal & state taxes by hundreds if not thousands of dollars. Again, that is UNACCEPTABLE.

Just because you put the power of an AI in the software doesn't make it think. Half the items I looked up were unanswered or they depend on the troll feedback in forums. I had to use the internet to find real answers. If your doing taxes do you really want to visit the internet and risk outside interference?

No longer imports my W2 because my employer doesn't use the OPTIONAL control number. My HSA form won't import either. I had to enter all the info manually.. I am switching next year to H&R Block or freetaxusa next year. TurboTax is not as good as it used to be.

I have used, loved and recommended TurboTax for over 15 years. I appreciate the questions that guide me through every tax situation. Unfortunately, this year I was prompted to pay my state taxes by credit card (which I did) and then told when I wanted to efile that I could not use a credit card if I made contributions (wildlife fund, etc.) which I always do. Therefore I had to pay AGAIN in order to efile my state along with my federal taxes. VERY IRRITATING! Now the IRS has double the amount I owe and I will have to wait for processing to get he duplicate amount refunded.

I have used Turbotax for many years. It is generally very user friendly and always accurate. This year, however, it seemed to take longer, even though our return was simpler. I kept having to go to irs.gov to find where to enter things. I also did not appreciate the frequent ads to update or hire expert advice.

Overall I had an excellent experience except that quarterly income information was not saved after updating in the form mode. As far as I can tell that is the only way to add the information. Once updated again prior to filing the process was clean.

You are very comprehensive with questions, etc. I have used TurboTax for many years and this is the first year I have had problems. I can't afford the state electronic fee - state employee and no raise due to no budget. In all the years past, you have given me a printout that provides instructions on how to file, etc. This year I selected to file the state return by mail, and your program put me in a loop! I will have to guess how to file by mail (what to include, etc.). Very disappointed.

In many cases the screens for state taxes are different that for federal taxes. Also, additional popup windows providing help and guidance are presented in a font that is extremely small and cannot be enlarges by the user, at least on a Window 11 PC.