TurboTax has been getting worse every year. The prompts can be unhelpful at times. Things that seem like they should autofill don't, and there is no hint of where to find the information it's asking for. The F1 help is useless. I can't find a way to search for a keyword in the forms to help me find something that I need to change. Some of the questions in the state form (IL) also seem like they should have autofilled from the Federal form. Yet, I was stuck trying to find the info myself. Oftentimes, the "Learn More" link is just a rephrasing of the prompt that I'm looking for help on, which in turn is just a rephrasing of the prompt on the tax form. I'm ready to move to different tax prep software. I've been waiting years for TurboTax to be excellent program I used in the beginning, but it looks like "barely acceptable" is the new quality standard.

Software worked less well this year than previous and had more pushy ads. In particular, I found the instructions less clear in a couple places and it made a potentially costly mistake with my broker's uncovered securities by assuming a 0 basis cost, which should warrant at least a notification like in previous years.

TurboTax is a very customer friendly software . It uploaded the information from my previous tax submission saving me time. I like that the Turbo Tax will show you the amounts entered in the previous year so you can quickly and easily make a comparison as you are inputting the current information. I don't have to worry about the accuracy of the amounts reported because TurboTax accurately calculates the numbers. For an elderly person like me, this makes my tax year easy to get through each year.

INSTRUCTIONS FOR DOWNLOAD NOT AT ALL WHAT I ENCOUNTERED. HAD TO FIND MY OWN WAY AND GUESS ALOT. BEGINNING A NEW RETURN ON A DIFFERENT DAY AFTER CLOSING TURBO TAX WAS ALSO DIFFICULT TO FIND MY WAY. ALTOGETHER I DON'T THINK I WILL PURCHASE TURBO TAX AGAIN AFTER USING IT FOR MANY YEARS. Allen

I choose Turbo Tax mostly because I don't have to enter all the data I entered before, and I am familiar with it. Generally it is helpful and clear. Sometimes the check for errors functions do NOT adequately explain the concern when one is identified. But mostly it works well.

It was extremely disappointing to use TurboTax this year. They dropped the It's Deductible feature and replaced it with a dismal and very cumbersome alternative. They failed to properly notify people before they purchased this year's version that they had scrapped the best feature of their software. I do not plan on purchasing Turbo Tax in future years as the itemized deduction process is a pain in the butt now when it used to be easy. I had to go outside of Turbotax to find alternative software to use in getting a value for the goods and clothes we donated.

Hi, I had one small problem regarding Arizona Estimated tax payments. The Federa Review function / audit application kept referring me to the amount and state of a 2024 refund that I rolled into my Arizona 2025 estimated Tax payments. I never applied any refund into a future year as an estimated tax payment. Took me a few hours to identify and correct. I misread a question in which I indicated that I had elected to apply a 2024 AZ refund to my 2025 AZ taxes. MY MISTAKE, NOT YOURS. Your TurboTax worked GREAT. I'll use it again next year !!

Problem with accepting credit card that had expiration date of 9th month. I had to use someone else's card to get my taxes filed. Next I could not get the 1099-G for Colorado Dept of employment and labor to accept the CO abbreviation. So I had to call the Turbotax help line so I could get my taxes filed.

After 15 years of falling for this useless software, I keep coming back. 15 years ago I requested that TT at the VERY least define the difference between CSRS and FERS annuity tax payers, that has never happened. This year is no different. And this year this garbage software locked up tighter than frogs outtie while transmitting my files. YES THE LATEST GD UPDATE WAS INSTALLED!!1 garbage software

I have been using TurboTax to complete and file my income tax for over three decades. As our income and financial matters became more complex, I have found I can rely on Tubo Tax to be current on changes and provide excellent support. The tools are there to research complex questions.