Used to love this program, but I'm already looking for an alternative for next year. No CD is a pain - hate having to download software, struggled to view last years file because I couldn't get logged in to the Intuit account, the limited filings is a real disappoint - no longer worth the effort, have 2 different Intuit accounts for the multiple years which you wont let me combine. Overall, this has been an awful tax filing experience.

Desktop copy loaded without any difficulty. The vast majority of forms and required inputs went smoothly. There were some changes in the inputs required for claiming a RMD which required some extra time compared to last year. If one is not paying attention, a lot of time can be wasted trying to figure out what went wrong.

On my Mac I experience the same interface issue every year I do not understand why you have not fixed it. The payment page for a second state return does not show the top of the form where the name is entered. This means that the order is not accepted. I thought it was a Mac window maximize/minimize issue. It is not. It is a TurboTax window size problem. You need to fix it. PLEASE! The workaround comes from a 2019 post on your community site: move the dock to vertical. It is a TurboTax window size problem. You need to fix it. PLEASE!

i have been using TurboTax for over 30 years and have been very satisfied with the process and the result of filing with TurboTax. This year, something was different about the downloading of documents from financial institutions. All of the documents were not ready at the same time so I downloaded them when they were ready. What I did not know is that previously downloaded data was being deleted in the process, so I had to spend at least 3-5 additional hours ensuring that my income was reported properly. This, as you can imagine, is very frustrating. After many downloads and building a spreadsheet to verify that I had the right numbers, I was able to confirm that the income figures were correct and continue to filing. Please fix this for next year.

Every time the software is opened, it opens to aa blank tax file and never opens to the file being worked. This has caused a major waste of time as the workflow has to be adjusted to make sure you are entering data to the real, working file and not starting a blank file. This is unacceptable software performance.

I'm very fond of TurboTax it works so well I've used it for several years and I really have no complaints I do not like the online version at all and I prefer to use the version that's downloaded to my computer every year it works well for me it always has and I do not want to change to the online version I wish you wouldn't keep trying to get me to do that every time I sign in

This is the worst incarnation of this program I have ever used. I have been using TurboTax since the 1980's and it was always the best and easiest to use. Now it seems like the program's purpose is to convince the user to pay more whenever possible. The graphics have been made more confusing, sometimes totally unresponsive. I hope they fire whoever redesigned the format. Mike

Have used Turbo Tax in past with no issues but had multiple problems this year. First my the state part of my program wasn't working. The system even said everything was all set but the no state income that form generated. I went into help and it told me to restart everything so I did and it worked correctly. Then my e-filing was rejected and it turns out that I needed and IP PIN. Why was I not asked for this when I was filling out the form? Then why was this not caught when the program did my final review.

This year I was looking forward to less taxes due to the tax law changes but, those changes didn't help as much as I expected. I was looking for TurboTax to show the changes on screen like they popped up in previous years. Also, the North Carolina military pension exemption caused some confusion for us with (2) different categories. Overall I was pleased with the whole process. *I was disappointed in the fact that I could not use my Windows 10 system this time around.

Had bugs where it would not let me e-file. There were no reason for the error alert I got when I was in forms view. I just deleted the form and started over and stopped filling out the form at the point I got the error code. Because my income was too much I could not take the education credit anyway. It then let me e-file after that. Took me 3 wasted hours figuring a work around. This is not the first time Turbo Tax has been buggy. I'm close to getting my tax software somewhere else. I am a retired CPA and I don't think most people would figure out a work around. If you research the problem I had, you will see many negative comments. Turbo Tax should have fixed it by then. I'm not going to pay them to fix their own software.