I used TurboTax Desktop to file Married Filing Separately with a non-resident alien spouse who does not have an SSN or ITIN — a situation that is explicitly allowed by the IRS. TurboTax allowed me to complete the return, but then let me e-file knowing the IRS would reject it, only to fail at submission with an SSN mismatch error. At no point did TurboTax clearly warn that e-file is impossible in this scenario or that the software would force me into paper filing after the fact. This resulted in: Wasted time troubleshooting an error that isn't fixable via e-file Confusing and contradictory guidance during the interview process A requirement to paper-file despite paying for software marketed as e-file capable TurboTax should detect this filing scenario early, clearly explain that paper filing will be required, and avoid guiding users down a guaranteed rejection path. This is a common situation for taxpayers with overseas spouses, and the software experience does not handle it well. The tax calculations themselves are fine, but the user experience and lack of upfront disclosure made this far more frustrating than necessary.

I had numerous problems with using your tax program. When i download it on my main computer it worked for one day and then went to error code. I was able to download it on my laptop which has windows 11 just like my main computer and it worked just fine. This a problem because I talked to other people who had the same problem. You need to get your act together. It also destroyed the last three years of my taxes on my main computer.

I have successfully used TurboTax desktop for Mac for many years. This 2025 year, things went reasonably well, but with a few more hitches than before. The first issue was that TurboTax failed to complete its update, hanging on extracting the update. I had to trash the version I had and go back to the website to obtain the latest download. The second issue was that it failed to print vouchers or in factany information about my state estimated 2026 taxes. I needed to go to Forms, select the proper page, and grab a screenshot.

i feel it provides me with a good & accurate way to do taxes. I like the idea of downloading documents from my financial institutions. i like that the program guides me through the return. Federal taxes have become very hard to understand and do. it seems to me they used to be easier to file at one time, because at one time I actually sis taxes by hand.

This was my first year using Turbotax after years of using H&R Block without any technical software issues. I only switched because i needed to download banking information from a specific bank that H&R Block didn't offer. After spending hours doing my return and trying to efile it, Turbotax would not accept my payment for the state efile. After spending 3-4 hours over 2 days with tech support, I finally had to pay with my federal return which Turbotax charged me an additional $40.00. I am thoroughly disappointed with my experience and will do everything i can to avoid ever using it again!

Once filed can't go back and verify what was filed electronically vs printed to file by mail. Not sure if state was actually filed or not. Can't verify through the product. Can't go to state without going through the federal information first. Even just for review.

Generally, an excellent product, which I have used for many years now. I was a bit put off by being told after updating that the program would re-start. It didn't. Also, the buttons that say "update" do not make it clear if one needs to revisit the item or let it go.

It took me at least a month and several phone calls finally get the app downloaded to my computer so that I could access the product code. There must be an easier way to gain access to that information. I've never had a problem until last year. It has been difficulty for the last two years.

I have used TurboTax for the last three years on the same computer with no problems. This year the program could not find the files from last year so it could not in import info from last year AND I was not able to compare this years input with last years as I worked. Other than that I use TurboTax because it's the best tax program available. THANK YOU!!!

I had a few questions while going through the sections; they were answered without further assistance; used the links 'learn more' several times which were useful. I had to access the forms several times to understand what Turbo Tax was doing. Deep dives were necessary to understand the 1040 that was initially shown was a display-only form, there were two 'worksheet' 1040s behind it. Those wks helped to understand the calculations; so glad I am not a tax expert, it would make my head explode.