I tried the online version this year to see what it was like. The ai helps were nice, but it didn't offer the ease of doing all of my family's returns from one account. I switched to the desktop version for my familiy's returns because it was so easy to work with in creating multiple returns. It's too bad the online version doesn't offer that option.

I have been using Turbo Tax for 23 years and haven't had much problem doing so. Why am I getting emails telling me I need to add my income? We are retired and I entered all our income from SS and retirement accounts. I found it much more difficult to enter our SS and retirement income this year than in previous years.

I use Turbox Tax every year. Through the years, it has gotten easier and easier to use. This year I had a couple of errors that I could not fix. I had to use the customer service number to get assistance from Turbo Tax personnel. The lady stayed with me, accessed my computer remotely, and eventually discovered that the problem was an excess Form that needed to be deleted. She then helped me process the Review until there were no errors and I was ready to e-file. Hard work that she did with great patience and a smile! I am not sure, but I think her name was Luna.

Received a notice from TurboTax that I needed to amend my state return. Tried following the emailed directions using my purchased TurboTax desktop software and I could not imagine it being more confusing and counterintuitive. Never actually successfully amended my return because the desktop software sent me in circles trying to fix an error TURBOTAX CAUSED. Printed a brand new return calculated by TurboTax and crossing my fingers it works. Absolutely ridiculous. Switching to another company effective next year.

Again, another banner year for Turbo Tax - I have been using Turbo Tax from their first year to this year and have never had an issue. I really love the Review done at the end as well as the Audit Meter they provide. I have had rentals and my wife pass - and in these years I had no problems filling my Federal and State taxes. This year I tried the online version for myself and the traditional desktop for my mother and I have to say the ruling is still out on the Online version - I'm not yet sure I like the interface with the online and it would seem that even though I bought the desktop- there does not appear to be a method to go from the online version back to the desktop version.

I've used TurboTax for decades and it always has been accurate! I only remember having to contact you twice. Your employees were wonderful both times I called you! I had a compatibility issue once when the Turbo Tax CD would not load into my older computer and your personnel fixed the problem. Your features are perfect and accurate. The online guidance is extremely good. Your software is easy to interface with too!

You charge too much money for your product. I have been a faithful TaurboTax user for the last 21 years. The removal of "It's Deductible" from your product has given me a strong desire to look elswhere. It was a terrible change of direction and whomever decided that should no longer be in charge of anything. You also charge for filing more than one state tax. When I buy your product for my household, ALL members of the household should be able to file for the original price of the product. Greedy management.

The program is frustrating because it asks for things that IRS does not require, such as driver's license. It repeatedly asks i I, a Texas resident, need to file a state return. Once should be enough. Also, this year when I first filled in my data, it failed to calculate. It's the first year I've been single, and it kept asking for spouse's information regarding all my pensions (I have three now), and it was unclear whether it was me or my deceased husband to which it referred. I finally got that straightened out, but it was very annoying. This is the first year I haven't rated TurboTax a 5, but it certainly wasn't very intuitive regarding changes necessary because I'm now a widow, filing status single.

Technology and ability to navigate remained easy, but misleading prices. Advertised for being free to efile federal, that was not the case, it was an extra $40 at the end to file. Advertised to being free to efile one state, that was not the case, it was $25 with a $10 credit at the end to file. Also, advice is now $60.

Disappointed that It's Deductible was removed in the year - so part of the deductions were in the software, and part had to be manually done. Just made it messy. If you were going to get rid of it, seems it would have been cleaner to do it at the END of the tax year. I'm shopping other options now that It's Deductible isn't available anymore.