The Donation section for household and clothing items offered very poor assistance with pricing. Prior years' Turbo Tax offered pulldown menus that listed categories which could be selected and provided estimated costs. We would definitely like to have that type of menu structure in future years.

Easier than last couple years. Maybe because I'm getting used to the terminology and questions, but it seems to have been a little less hassle this time around especially with the ESPP 1099 Consolidated forms being imported. Last couple years it always said there was something wrong and had to go back and re-enter calculations manually. No issues this time.

Product works fine for basic tax filing. It does NOT import information from prior year's tax filing which would have been very helpful. It does not cover things like foreign taxes paid. It asks for some information but does not adequately explain what it is asking for or how to enter it correctly. When the check return function is used, it asks for additional info but it does not explain what it needs. Where it asks for information from prior years' returns, it should be importing this info from prior year's Turbo Tax filing.

too many software glitches throughout the Federal interviews and forms, such as: frequent inability to enter supporting details, inability to scroll to correct month to enter credit card payment information. I've been using TurboTax since the mid-eighties consistently - this is the last year though. The software was released without adequate proofing for errors.

I have used TurboTax the last 15 years. With changes in the code, I would recommend that it provides more explanation of certain entry. For example, in an W2, the wage number was omitted in the return, because that income was from a nonqualified pension. It took me quite a while to discover that after carefully examining each item in the final return.

Program is easy to use. But wait times for phone assistance are long. Had to call once already because I was charged twice for a state return. Now I've been charged twice again for another return, so I'll have another long wait time calling again. Very frustrating. Also, I was initially confused by the online option, but phone person helped me with that.

I didn't like thee way donations were handled where there were more than one non cash donation. In the years before we were able to go into a sections that allowed us to identify the type of donation and place a value on each item from low to high. This year we had to guess what the total value was. I am referring to donations like to Salvation army.

When i tried to file I got a message that the software needed an update first. Gee, might I have not encountered some Turbo Tax glitches had I updated the software. The time to remind the user of updates is WHEN THE UPDATES ARE AVAILABLE. Please also remind users to save their work so they don't end up having to start over when they have failed to save midway through the entry process. PDFs should be available for printing page ranges; TT indicates that can be done BUT the result is ALWAYS the entire document.

My wife and I each own separate shares of stock in some of the same and some different companies. I encountered a glitch when trying to download the stock information using Turbotax. We each had different sets of stock handled by Computershare. After downloading the information about my wife's stock successfully, I tried to download the information about my stock. But Turbotax then deleted all the information about my wife's stock. I had to then enter the information manually. Turobax needs to fix this glitch.

I found this year's turbo tax not as user friendly as in past years. The search feature was not helpful when I asked a simple question as to whether or not I need to report my Roth contribution. I found the advice I needed by going directly to the internet. Also, I found your interface for energy tax credit problematic. I put in numbers that later needed to be corrected. However, the incorrect entries remained and the only way to delete/change was by going directly to the forms. Such inconsistencies can contribute to significant errors. Not sure if I'll use Turbo Tax in the future.