Had my returns completed except for one area. Software froze and I had a spinning wheel that would not go away. had to reboot computer to get TT working again. Not a big problem except that i had not saved my file and when I rebooted, i had a blank file and had to start over. took an additional 3 1/2 hours to do. But still easier than filing manually. Great program other than the glitch. Was this user or software error? LOL

I appreciate this product because it guides me through my taxes step by step, often offering helpful information that enhances my understanding of the process. However, I believe the information regarding Arizona state taxes needs to be more detailed. At times, I found myself having to guess or search for information outside of the product. Please consider updating the state tax section to provide more comprehensive information, similar to what is offered for federal taxes.

I have used Turbotax for 25 some years. For the first time I could not download by state return. Your professional agents spent the hours needed to diagnose the problem, make the corrections needed, and get my PC to working order. All at no extra charge. THANK YOU ALL.

You did not ask me for my IRS ID PIN. I submitted my returns 2 times with rejections before I realized this is why the federal was rejected. It was not easy to go back to the forms to find where to put the IRS ID Pin. Very frustrating for you to keep telling me everything is ok with the returns only to have the IRS reject it.

Turbo Tax was better previously than it was for 2025 taxes. 1) initial access had extremely small window and could not enlarge it nor window to see login and see all the data. 2) Questions on income and expenses, if answered did not have any items in the section, still had to visit each item in the section separately. 3) When some subsections on a topic were visited/updated but no info applied, should show 0 to indicate it was visited. Thank you and looking forward to it working better next year like it did in the past years.

I use Turbox Tax every year. Through the years, it has gotten easier and easier to use. This year I had a couple of errors that I could not fix. I had to use the customer service number to get assistance from Turbo Tax personnel. The lady stayed with me, accessed my computer remotely, and eventually discovered that the problem was an excess Form that needed to be deleted. She then helped me process the Review until there were no errors and I was ready to e-file. Hard work that she did with great patience and a smile! I am not sure, but I think her name was Luna.

Your requirement that Turbo Tax needed to run on Windows 11 forced me to have to buy a new computer since my old computer's hardware would not allow the installation of Windows 11. That cost me $1000. I should be furious at you and I should have only given you 1 star. But I decided that since my old computer was old, I really did need to upgrade. But I would love to know why you forced Windows 11 on us. I don't think that was a good decision on your part

Need to add back some of the detail screen for example for charitable contributions. Was not asked about basis for my IRAs. Not as user friendly as in previous years. Placing interest, dividends and investments all on same screen not helpful and a pain when returning to investment.

I tried the online version this year to see what it was like. The ai helps were nice, but it didn't offer the ease of doing all of my family's returns from one account. I switched to the desktop version for my familiy's returns because it was so easy to work with in creating multiple returns. It's too bad the online version doesn't offer that option.

I made the mistake of entering charitable contributions twice. Once as a deduction from my RMD and then again as an itemized deduction. This had no impact on my federal return but did carry through to my state return. It was only I filed my return did I think through the consequences of how that could be an error. I submitted an amended return. Perhaps an "error check" would have caught this for me prior to filing.