Removing it's deductible is a huge failure. Very frustrating and a decision that should cost someone a job or at least a bonus. The UI is mixed otherwise. At times it seems advanced but then you'll do the same thing in another spot and the UI is terrible.

Terrible product this year! I have been using this software for over 20 years. Kept looping when trying to do MO-PTC, software locked up when doing software updates. Took me 10 tries to file taxes-when I clicked the "Pay with Credit card" asked me to log in and then software just froze and shut down. I read online about clearing cache, cookies etc.-still no help. About the 10th time of the software just shutting down and reopening I just let it sit there (without clicking through all the same screens AGAIN to get to "pay with credit card" and after about 7 minutes the information screen for name and credit card info appeared. UGH After 20 years, not sure I will be your customer next year!

The Donation section for household and clothing items offered very poor assistance with pricing. Prior years' Turbo Tax offered pulldown menus that listed categories which could be selected and provided estimated costs. We would definitely like to have that type of menu structure in future years.

Very user friendly, and provides gread detail and guidance on how to proceed through each section. I did need to contact the help desk due to a question regarding additional fees added to my yearly subscriotion and the situation was resolved quickly.

Software had glitches. Transferred donations from 2024 would not allow entries for 2025. I had to reenter all donations information. Created alot of frustration until I figured it out. Card payment for filing state would not allow me to select 12th month. I was able to complete using another card that had 4th month. Created alot of frustration until I figured it out. Never had issues in the past 20+ years.

I liked it better when I actually had a CD. Would like to be able to back up the return to the TurboTax site for redundancy. I have used TurboTax for decades and feel the software offers less and less. I also feel the state return should be included. I feel like the package is becoming less and less valuable did NOT include all the forms when saving Did NOT provide information on estimated taxes. Had to pay a penalty for under payment even though recieved a large refund.

I have used TurboTax for the past several years and have been very satisfied with it—but not so much for my 2025 return. Using the chat feature to find help for specific topics/questions was a frustrating experience, almost always resulting in a waste of time/effort. After several hours of preparing my 2025 return using TT and finally at the point of e-filing, suddenly I was asked for 2024's AGI and had difficulty easily locating that one piece of datae. Somehow the TT software did not seem to me to be as intuitive as it has been in the past.

Terrible experience with Schedule K-1. Do a better Job. Terrible experience with Schedule K-1. Do a better job. Terrible experience with checks and lot of missing info Import from previous year and show previous return as you go not at summary

Turbo Tax seems to have done a reasonably good job with data and calculations. However, the print on screen is very small. There should have been an early warning that the software needed an update to e-file! Instead, it let me go all the way through the e-file process only to alert me that there was a problem and it couldn't continue. That was very frustrating.

Great except for entering QCD for my RMD's. Took a long time to find. Turbo Tax drop down misleading said I needed to have 1099. Chat room documents misleading--wrong advice. Google search crazy. Finally found it buried in IRA special situations for charitable donations.