It took me 30 minutes to figure out how to purchase and download Turbotax. This was both one for MAC and one for Windows. I DO NOT want to use the online version. Please make it easier. It is almost like you are trying to prevent me from using the download version.

I've used TurboTax for many year now with good results. This year however, it isn't as "user friendly" as it was in the past. I don't know if it's because the dumb big beautiful bill had people scrambling to get things changed/rechanged/and rechanged again or what the issue was. I did have issues this year. I had to call for help two days in a row and I will say that the two women who helped me deserve 5+ Stars. They were patient, knowledgeable and helped me so much. They made my problems tolerable.

Questions are not easy to understand, why it asked me to get a value from my previous year when previous year was submitted via TT so when it imported it should import everything. The layout of the application is terrible. Has not improved in 10 years. Some parts have a new feel and look.

The items to fill in after all the data has been downloaded from my financial institution are confusing. It asked how I paid my state taxes - I entered the quarterly payments that had been withheld - WRONG! Those data had already come in from the downloads. It didn't catch the error but I did. The refund was 5 times last year's, which data the 2025 program had.

So scanning in everything and the process was okay, but I tried us the online version and when my W2 was imported the program switched my state taxable income with stat tax paid, which then initially reported I would get a $100,000+ refund from the state. I couldn't track it down with the online version so I had to revert to the desktop to get it correct in the worksheet. It was an import from a photo scan but what an error and I missed out on getting a free state filing. Made a stressful process even more of hassle and I can only hope it is all accurate.

The desktop version was not as easy as the online version that I used for my own taxes. Specifically, during the review phase, when it finds errors, TT will ask for information from some obscure form without any context (it shows only a field in isolation). Twice I had to google the name of the form and the field to determine what to enter. This is a waste of time. Why not take me to the actual form so I can see what the field and error is about?

Long time TurboTax customer. I have used the full service a couple of times, but I find that I spend 80 5 of the total time gathering and getting documents ready for the entry. So this year I did it myself after the 2 prior years of the full service. A couple of way the programmers could improve: 1. Form 8938 i incredibly tedious to populate. I have a bunch of accounts all at the same bank. I need to key in name and full address for each account. PLEASE improve this so that I can import last years info and just update the bank balance. That would save me 30 minutes 2. The entire process of filing with validation where the data is not carries forward year to year. Same thing. Give me last years info, its all still the same. Then I don't have to key in bank routing numbers, account numbers, drivers license numbers etc. This would save me 20 minutes 3. The big Kahuna.....I have a schedule K1 package from an investment company. It takes an hour to key in all the details - its incredibly tedious. and the amounts for me are very small - like under $10 in many cases. It is such a burden. Why an't this be automated?

It was extremely disappointing to use TurboTax this year. They dropped the It's Deductible feature and replaced it with a dismal and very cumbersome alternative. They failed to properly notify people before they purchased this year's version that they had scrapped the best feature of their software. I do not plan on purchasing Turbo Tax in future years as the itemized deduction process is a pain in the butt now when it used to be easy. I had to go outside of Turbotax to find alternative software to use in getting a value for the goods and clothes we donated.

Everything was good except for a NYS inflation refund check which caused a 1099-G form. There was no way to add this form without calling it a business income and requiring me to create a business in TurboTax. It was a small amount so I just ignored it but there must be some way to record it as other income. Apparently you can't do that with a 1099-G. I didn't see any way out of this one.

You are forcing me to waste my time filling out review. I need to efile my taxes. I just spent 20 minutes downloading the latest version which errored Out. Please file my taxes I don't want to answer any more questions 'cause I'll use a different service next year. There is no in progress i'm finished