I have been using Turbo Tax for 0ver 10 years now. It was bad enough to have to have to purchase a new laptop because Turbo Tax no longer supports Windows 10, but now it seems less user friendly. There were a number of additional questions that were never asked before and it seems more difficult to go back without having to answer those same questions again. Also, this year's version will not let me even start my city tax return until I file my federal return. I don't understand why. If Turbo Tax didn't hold all my previous year's return. I may consider using another software option.

It insisted that I checkmark a box about high deductible health plans on tax form 8889. I did NOT have a high deductible health plan. I had a good health insurance plan with low deductibles and good benefits with a HSA from my large company. VERY annoying!

I purchased turbo tax that I should be able to do more than one return it should 5 fed and state returns I am having difficultly doing more than one. I have followed 2 separate set of directions and neither one worked. It shouldn't be this hard to start a new return

Guidance in some areas could be improved such as what part of auto insurance is medical and where to find it on the policy. In some cases, it is necessary to go to the internet to find answers to certain questions. Also, sometimes one gets a message that Turbo Tax does not support a particular document. This can be frustrating for a homeowner who is not a business owner.

The quality of the desktop app has really gone down. I spent minutes unchecking and re-unchecking boxes that would be checked automatically (and wrongly). This happened in a couple of places and must be a result of software bugs. It affected my trust and caused frustration... which I hadn't experienced in previous years.

TT has a glitch with Business deductions. It automatically enters a 0 for anything I don't need including Energy Efficient Commercial Bldg & then won't e-file, because there's a 0 on that line. It was difficult to determine how to fix this. I read several comments online.

I HAVE USED TURBOTAX FOR MANY YEARS, AND I THINK THIS 2025 VERSION IS THE MOST DISAPPOINTING VERSION. TWO OBVIOUS BUGS ARE DISTURBING. FIRST, I PARTLY FINISHED AND SAVED THE PROGRESS IN MY C-DRIVE, AND WHEN I RE-OPENED THE SOFTWARE, IT COULDN'T LOAD IT AND I HAVE TO DIRECT THE SOFTWARE WHERE TO FIND IT. SECOND, WHEN I TRIED TO ENTER THE 1099-DIV MANUALLY, I SELECTED SKIP IMPORT, THE SOFTWARE SHOWED ME 1099-B FORM. IT WAS VERY FRUSTRATING!

I HAVE USED TURBO TAX FOR AT LEAST 20 YEARS. I AM A RETIRED ACCOUNTANT. MY LONG TIME ISSUE IS Turbo Tax entry screens (especially for itemized deductions) continue to diverge from the sequence and definition of the actual IRS Tax forms and IRS instructions.

The text is very small and hard to read. There is no way to enlarge it. Had to take a pcture on my phone or use a magnifying glass. Very frustrating. Also I had great trouble with filliong out my 1099-R info for my teacher pension. Kept getting asked to do a Simplified line 3 -- It assumed I was entering a purchased annuity. I spent a lot of time trying to figure it out because TruboTax wouldn't let me file even though it didn't pertsin to my 100-R pension. I had to delete the form and started all over again before I could file electronically. SO FRUSTRATING!!!!!!

The interface and guidance were terrible this year, e.g. asking questions about 1099-R incomes that were never asked in previous years and no guidance as to what & why. I've used your product for many many years and loved it, bragged about it to others. I was so confused & frustrated with this year's version I may never use it again. Pity as you had such an excellent product. I cannot recommend it to others.