I have used Turbo Tax for at least 20 years. I usually rave about how intuitive it is to use; not so much this year. i did not like opening a form for the first time and seeing error messages because I did not enter any data yet; duh. There were several times when I thought "what's next" or why did I get that message". I never had those problems in prior years.

Vanguard info lists tax-exempt info for each state and U.S. Territories in percentages while Turbotax asks for dollar amounts. It would be nice if it could do the arithmetic for me. Also Vanguard lumps all US territories together whereas Turbotax asks for amounts for individual territories. I have to randomly pick one territory and apply entire amount for US territories to it.

Although TurboTax certainly saves time over manual tax preparation, the constant "upsells" make the product feel "scammy." If Intuit can't make a profit from half the country's population purchasing the software, then charge a little more and avoid treating your user like they are purchasing a used car from a shady dealership.

I worked with two representatives, Roland and Bianca. They were awesome! They were patient, understanding and explained parts of the tax form. They deserve a raise. I had all my references ready to go but had difficulty finding where to document the information.

Software works as expected. My issue is charging for state filing since the return is sent to the IRS who distributes it to the states. the Expense is in coding which i pay for when purchasing the software. There are no secondary transmission costs for the state so why charge other than grabbing a cash cow?

Good experience as usual. The only issue I did not get resolved or see the deduction for was the "Charitable Donation Deduction" for Non-Itemizers. I made $1500 in contributions by check or Direct Distribution from my qualifying retirement account. My AGI for 2025 Tax Year is $52,000 so I am eligible for a 0.05% credit ($1,500 - 250) of $1250. I did not see where that charitable donation was applied. Did I miss something on forms?

I have been using Turbo Tax for at least 19-20 years and it seems to get better every year. My ex-husband is an Enrolled Agent and I've learned a lot from him. I did have an issue this year. I had a dividend and I want to say o t dividend reporting form in TT in Box 7 it showed a -0.30. TT did not like that, but I felt weird changing it to a zero because technically it was not accurate. I would suggest that if that kind of a figure is irrelevant, then TT should prefill it as such. Otherwise, TT is my go-to!

Online and desktop are out of sync. Desktop shows efile accepted but still asking for me to file? Online version wants me to enter all my bank information and pay again to file. Need to get the two programs in sync and ensure the desktop application has updated all sections with efile complete for both State and Federal.

Tax instructions were easy to understand and the program worked flawlessly. Have been using TurboTax for over 20 years and have never been disappointed. I have used TurboTax while self-employed as well as working for a employer and never had a problem. Keep up the good work!

Really??? A $5 discount to e-file a state return BUT only offer the discount after customer actually files the US and state return (with multiple but same routing/bank entries for the refunds) and then ask for a review? You deserve a one-star this year.