I'd experienced multiple error messages after initial download. Software froze or locked up several times. Intuit/Turbo Tax support was great in assisting me to overcome software diffidence's. I have used Turbo Tax Deluxe for several years and this is the first time I've experienced such software problems.

Closed out several times during entries and had to reopen. Froze when I was entering information and I had to hard close the app. Additionally, it is not mentioned that I would have to download Rosetta to use the desktop app. It seems to me that Turbo Tax is trying to force users to use their online version. I am very unhappy with this decision. I will look for alternate software next year.

Entering 1099 investment income from combined documents by type, rather than by payor, is very difficult and redundant. Downloading files creates generic names without the opportunity to edit. I receive several 1099s for different accounts from the same processing house. Whether I download or enter manually, your procedure makes it onerous to verify the accuracy of information. I frequently cannot rename these files, making it impossible to confirm I've entered all information for each account. Very frustrating.

I have used Turbo Tax product to file our income taxes for at least 10 years. It has always been a very reliable product, and extensively thorough. This year, with the addition of the tax affected ...inclusions (or exclusions), the "no tax on tips, no tax on overtime and little or no tax on senior citizen benefits", there were some unique issues that caused me some frustration, when I couldn't dive deep enough into the free benefits of the program to locate answers and had to go to the experts on the phone. They did not charge me for this assistance. They were able to help me find the answers by changing how and where I put in the information. I may have saved myself a little frustration by requesting help sooner.

When trying to submit my NY State Tax return I hit a TurboTax bug that apparently has been known about for several weeks but no one at TurboTax bothered to fix it. I buy TurboTax to make filing taxes easier, not to be stopped in my tracks with no way forward. This is the error message "1099-R Box 14a for e-filing New York State withholdings can not be greater than or equal to gross distribution or state distribution" but the message is misleading, first because there is no such thing as box 14a, and second because the number in box 14 (not 14a) is NOT greater than the distribution. It turns out the answer is provided in the TurboTax member chat on the website: Copy the value in Box 1 into Box 16 and re-run TurboTax.

I have used TurboTax - Desktop for any years, but this year I tried using Online version. I didn't like the Online version as well because I couldn't see the Forms as I was filling them out. All I had was the questions so I wasn't sure where the information was being added to the forms. It made it more difficult for me to do our self-employment sections - Schedule C. I finished with Desktop version because it looked like I couldn't get my refund deposited into my bank account directly. TurboTax has my complete confidence however because I know it is very accurate.

I've been using TurboTax to prepare my taxes for as long as taxes were available to be prepared from a PC. I have never had a reason to doubt the accuracy of my return, nor reason to doubt the integrity of the product. The advantage program and overall navigation of the website is brutally poor. The website is geared towards completing your return online and purchasing the upsell of assistance with your taxes. Add in the repeated attempt to upsell the audit defense and I'm so tempted to take another approach to my taxes next year. I am purchasing a license for the preparation of my taxes, I am not using the website and filing for free. Intuit should respect the fact that I'm already spending money for the license and give me the option to purchase assistance and/or audit insurance once, and only once. Not multiple times during the preparation of my taxes. This stuff is stressful enough without feeling like the company that I've already spent money with is trying to find any excuse/method to squeeze another $60 dollars out of me. Add into the frustration of the upsell is the trainwreck of their advantage subscription service. I have an intuit account that reflects that I've purchased some manner of tax prep software from Intuit/TurboTax back to 2018. I've been enrolled in the advantage plan since it was debuted. You get a notification that they will charge you for the product, but never provide you with an activation key, which is required for operation of the program. If it's up against tax time and you are struggling to figure out how to get this important info and purchase another copy of the exact same software, from your logged-in account, there is absolutely nothing that prompts you to activate the copy you've already paid for, it just takes your payment. Should the credit card that is on file for your advantage program expire, you get a handy email that this has happened. When you login to correct this condition, it saves your info, but doesn't necessarily process your payment for the current tax year. When you realize that this has happened and purchase the stand-alone product, your account does not have a valid form of payment on file. Even though that condition was rectified 15 minutes ago! I just really expect a professional software developer/ retailer to have their act together a bit better than this. But, at least they give me 6-8 opportunities to upsell tax advice during the process of filing my taxes!

I like Turbotax because I've used it for the past 4 returns, but you need to stop prompting me to switch to online/browser filing. I will always trust a desktop version more than a browser version. If you get rid of the desktop version I'm switching to a competitor. That's the main reason for three stars.

I have used Turbo Tax for over 10 years. Generally it is pretty good. I am finding that as the years go by, the people making updates are unnecessarily modifying the user interface. This is quite confusing, as it is almost like I have to re-learn the product every year. There is NO NEED to modify a user interface simply to make it "more cool". What is the absolutely necessary bug that needs to be fixed on the user interface? Why are you rearranging items that were in a very understandable order into something that is unnecessarily complicated?

Locked up a number of times. The cursor pointer would also disappear. I also had a few times when I couldn't advance by pushing the "continue". One point, I had to go into "forms" and change a column so it would force Step-by-Step to kick in again. The most irritating thing though, was that I had to override a home business expense deduction that clearly is legitimate yet the software wouldn't allow it. This would have cost me money! Then when I asked AI about it, they said it was a known and reported issue from 2024!! No excuse for it not being fixed for 2025.