Terrible product this year! I have been using this software for over 20 years. Kept looping when trying to do MO-PTC, software locked up when doing software updates. Took me 10 tries to file taxes-when I clicked the "Pay with Credit card" asked me to log in and then software just froze and shut down. I read online about clearing cache, cookies etc.-still no help. About the 10th time of the software just shutting down and reopening I just let it sit there (without clicking through all the same screens AGAIN to get to "pay with credit card" and after about 7 minutes the information screen for name and credit card info appeared. UGH After 20 years, not sure I will be your customer next year!

too hard to maneuver back and forth too many steps for easy things (interest and dividends for example) $10 discount is useless for many (unless you have a 2nd state - this was a change in last few years.) Very user unfriendly And trying to upsell every step of the way is tiresome And about 25+ years a user!

This is the worst incarnation of this program I have ever used. I have been using TurboTax since the 1980's and it was always the best and easiest to use. Now it seems like the program's purpose is to convince the user to pay more whenever possible. The graphics have been made more confusing, sometimes totally unresponsive. I hope they fire whoever redesigned the format. Mike

i started with the online version of turbo tax after receiving several emails about the product. for my needs i felt that the online version was extremely glitchy and frustrating to navigate through. its the first time i was frustrated with a turbo tax product.

I filed electronically using PIN numbers I retrieved from the proper website, and the return was rejected. I also paid to file NJ taxes electronically but never got any word of whether the state return was accepted or not. So that was a waste of money. I tried refiling the federal form, but the ire never received it. So now I have to print the form to mail it, and nowhere do I find instructions what papers need to be mailed with the forms. I've used TurboTax for years, but this is the last year I will do so.

Product calculations are accurate and the interface is easy to use. It is annoying the continuous popups trying to trick you into buying personal advisor ($60), insurance protection ($45), or State filing ($45) when it is not required in my state. Be CAREFUL not to unintentionally select them!

I've used Turbo Tax for at least 10 years. once I got into the down load version. it returned to be my old friend. Why did I have to have Windows 11. I hate Windows 11! I worked very closely with Bill and Paul to bring Windows 1 - 7 to market. (I was IBM's software product manager.) Listen to your users!!

Often I find that I still have to battle my way through my return. I've made suggestions in past years, but they were never considered. I stopped wasting my time. It's mostly about navigation. Each year, I find the navigation to be a little worse. Also, the presentation has changed in some areas. It used to clearly list out all my investments and the values I was reporting. Now there are blocks, which make it all harder to see and navigate. Concentrate on functionality, not appearance.

While I like being able to complete my taxes using Turbo Tax, my return is getting rejected when trying to file electronically. I don't know whether that is because it was rejected last year, but that is very frustrating particularly when the review of my return by Turbo Tax says everything looks good.

I have been using Intuit products to do my taxes since before it was even called "TurboTax." Up until this year I have been totally satisfied and did highly recommend the product to my friends. This year was an unfortunate exception. Even with the "Deluxe" version, I encountered situations where the software nagged me to upgrade to a "Premium" version. My tax situation is less complicated than it used to be, so I don't know why I should need "more" product.