There are still some sections that are not self explanatory and require me to use Google to try and figure out what Turbo Tax is asking and what type of response I need to put. Especially California Capital Loss Carryover section in the State Tax. It tells me to input the amount?? Why doesn't Turbo Tax fill it out?

The software is easy to use and walks you through all the steps. Due to investments my return is complicated and the ability to download the data from my investment company is a lifesaver. The support is excellent and always available when you need it.

State tax calculation omitted the standard deduction and did not provide information to take the retirement income subtraction. these caused an error of more than $2000 and when I discovered the issue, I had to file an amended return. I have always relied on Turbo Tax for accuracy, but this year was unacceptable!

Excellent software tool with very friendly user interface. Accurate and complete filing capabilities for my families use. Makes an intense and error-prone process that one would complete manually into a reasonably understandable and efficient process. What used to take many hours over many days is now doable in a couple of sessions with the application. This is due to the excellent guidance provided in the U/I and the identification of useful features presented in an intelligent context.

When i tried to file I got a message that the software needed an update first. Gee, might I have not encountered some Turbo Tax glitches had I updated the software. The time to remind the user of updates is WHEN THE UPDATES ARE AVAILABLE. Please also remind users to save their work so they don't end up having to start over when they have failed to save midway through the entry process. PDFs should be available for printing page ranges; TT indicates that can be done BUT the result is ALWAYS the entire document.

It was almost impossible to get to the state return after I'd transmitted the federal electronically. My state charges a fee for electronic mailing, so I'll mail it in to get my refund.Finally I was able to add my DRDP on the state form but it took multiple tries. But it's cumbersome to get back to the program after you try the print preview.

The person I connected with for Live Help and I think she gave me the right advice which did help although I would have felt better if I could have connected with a Time Share Expert. Also, you need to bring back ItsDeductible. I had to find another tool for tracking. It was so much more convenient having it in the tool. I would have given you 5 stars if you still had this in the tool.

It takes me 2 days to get turbo tax loaded and operating on a computer. It takes me 5 to 8 hours to do my taxes using it. It's insistence on using some windows OS I do not have in my house, nor will I buy makes the product almost worthless IMHO. Surely your intent forcing users to use "latest supported versions of windows" isn't to drive users away, or is it? I'm tired of the headaches, so this is likely the last time I will ever use a turbo tax product, unless by some miracle you all actually start listening to your customers, and stop blocking your software from running on all of our computers. I used turbo tax for more than 10 years on win7, which to this day still works perfectly. But now it seems like every year i need to upgrade again, just to use this. No Thanks.

It is easy to use until the end. We e-file Federal returns easy. But if we do not want to pay to file our state, it is like being punished trying to find what needs to be mailed in with return not easy instructions. And heaven forbid there is a city return to be filed and mailed in. I had to go back into my returns to find additional documents after re-reading instructions. When we ask for ALL necessary documents to be printed to file, why are they not ALL printed?

On my Mac I experience the same interface issue every year I do not understand why you have not fixed it. The payment page for a second state return does not show the top of the form where the name is entered. This means that the order is not accepted. I thought it was a Mac window maximize/minimize issue. It is not. It is a TurboTax window size problem. You need to fix it. PLEASE! The workaround comes from a 2019 post on your community site: move the dock to vertical. It is a TurboTax window size problem. You need to fix it. PLEASE!