TTax used to be fun and easy to use. It is now much more difficult. Many more questions are asked about topics I know nothing about. I was asked if some assets are "digital assets". Heck, I don't know how or where my financial institution invests all of money.

I bought the deluxe download version and believed that one state return was included - as advertised. I was surprised that I had to pay an additional $25 to E-file the state return. Also, I wanted to revisit my 2024 version of Turo tax (on my Win 10 Machine) but I was stopped at the software update function. I could not skip it and when I said ok to the update I received errors. This did NOT occurs with other past versions of the software! The software worked, therefore a 4 rating.

There was an issue with the Turbo Tax software going to an old email address. I called customer service and Eugenia spent a long time resolving the issue. It was complicated, but she had patience with me and we finally got the software uploaded. However, it was unusable because the software would not work on my 2017 iMac. Eugenia was wonderful and I hope that all of your employees are trained not only to be as knowledgeable with computers and TurboTax as she is, but to provide excellent customer inteactions

Spent hours trying to update and couldn't file without serious troubleshooting on my part. I doubt I will use TT again although up until this year I have been very happy with it. Downloading the patch (which had to be installed 3x before "taking"), turning off windows security features, running as administrator, uninstalling/reinstalling TT over again, etc. Could NOT file until all these issues were resolved. So frustrating and just not worth it!!!

I've used TurboTax for years, but this time I ran into an issue that made the process unnecessarily frustrating. The program included a section related to certain Canadians who are not subject to U.S. taxes, which didn't apply to me. Several pages required input that was unclear, yet the system kept insisting I complete them. In the end, I skipped the section and it eventually disappeared, but not before it wasted a considerable amount of my time.

Been using it for many years. It is easy to navigate and has the help that you need. I would recommend making it a little easier to figure out where to enter Qualified Charitable Distributions (QCD). Maybe title them QCDs instead of just contributions to churches etc.

Have been using Turbo Tax for years but I am a bit disappointed this year , I purchased the deluxe version that was supposed to include 5 free Federal and one state I got nothing , it charged me 65.25 to file both Federal and State and the same for my Daughters return . never had problems when Turbo Tax was available on a CD format wish it will make a comeback on 2026

I engaged with a live "expert" who said he can't help me. My issue is that TurboTax is doubling the earned income for the Hawaii state tax calculation resulting in double the tax owed. This is for my daughter who worked in California but is a resident of Hawaii. There was also no explanation for this or a means to undo it. Also, in general TurboTax lacks sufficient explanation on certain items if you need more info on what to enter. I used to use TorboTax for several years but will no longer do so due to the lack of guidance.

My difficulties with this years TurboTax is that it requires my to enter different values into Box 16 on the 1099-R forms related to IRA distributions. As a result, the TurboTax 1099-R's do not match the Box 16 values on the 1099-R's provided by my financial institutions too me and the IRS. I paid $5 for Live Tax Advise. I spoke most with Jeanna, and she was very helpful, and recommended that I enter values into those Box 16 entries even though it will men those 1099-R forms will not be identical to those sent to the IRS.

As with last year (2024), I feel Turbotax has become a platform for revenue streams like tax advice, product upgrades, and audit insurance policies. The product has lost most of its in-program help features as if to steer users to live tax advice. It is easier for me to google the help I seek such as where to find K1 forms than look at the program's kaleidoscope help section on line.