I have used this product for over 20 years. This year there was a change that I wasn't too keen on. You took the ability to go "back" during the review. I made a selection that I wasn't sure about and it cost me $300 in my refund without any way to go back and change my selection.

Guidance & Features. I hate that you removed It's Deductible! Guidance awful. Turbotax showed that charitable info was available to be entered but when I laboriously entered it all, it didn't show anything. Showed what I input last year but nothing this year. Spent bunch of time trying to confirm that it took on my state return but was complicated &time consuming there too. Been using Turbotax for many years. First time I've been really frustrated & angry.

I don't understand how Turbotax could import my W2, auto-select the classifications used for amounts listed in box 14 on my w2, go through every accuracy check, telling me that my return was 100% accurate with no audit risk, let me start the e-filing process, collect my payment for the e-filing process, and then pop up with a note saying that my return needed review ONLY because I was efiling. It asked me to either correct an error that it suddenly decided was present in my W2 or change my filing method. When I corrected the error that the software created, it REDUCED MY REFUND by $1000. After telling me that the classification was ONLY a problem if I efiled. So the software would have told my return was accurate if I chose to mail it. This makes absolutely no sense. The error that it caught during the last step of efile submission should have been caught at any of the other review steps in the process. I'm extremely disappointed in this software.

I have been using turbo tax for as long as I can remember. I will no longer be using it. I finish my return only to find that I have to pay an additional $40 for direct deposit and an additional $20 for state return. This is new and I am very upset by it. I will no longer be using this product.

My experience went as it always has for the past 30+ years until I transmitted my return electronically and it was rejected by the IRS. The reason came back that my wife's AGI in the return did not match the one in the IRS database. It matched my AGI which also matched the AGI in our 2024 return. I have tried several times with no avail. Turbo Tax Help states that I can just mail my tax return. I buy Turbo Tax to file electronically. Mailing it in is not what was advertised for Turbo Tax Deluxe edition as a main feature.

The step by step process was more cumbersome than previous years. The steps were not as clear and it took longer to input our info. The import from external financial sources (investments primarily) was very clunky. TT should recognize that downloads from firms that were used in years past should be recognized instead of creating a new download.

I had trouble with the desktop install. It had to do with signing in to my Intuit account. None of the options wanted to do anything, and I had to restart my install process. Also, I had trouble getting last year's taxable Social Security info correctly on the form. It kept not liking what I thought was the answer. I think that was more my thick head, not understanding the forms instructions and Turbo Tax error wasn't helpful but I finally got it corrected and was then able to efille ok. Sometimes the Guidance was redundant or not intuative to what I had entered. Seems like there was no problem with accuracy.

I have used turbotax for many years with good success. I do wish some of the topics were explained better while in the process of preparation. an example this year is the enhanced deduction for seniors. The explanation only appears when the forms are printed.

I have used it for years and typically have no issues and get back what I feel that I am due. However this year I needed to include a specific form with my return and when I went through the guided walkthrough instead of asking me additional question to actually determine the correct application of an entry TurboTax just decided that wasn't necessary and claimed the entry was income and didn't offer the form I knew for a fact must be included to exclude the entry as income. Fortunately, since I've used the product for so many years I knew I could access it and fill the form in via the menu and was able to correctly include the entries on the applicable form. If I was unaware of this it could have cause a inaccurate return and financially costly mistake.

I love Turbo Tax. This year, though, Turbo Tax took a long time to get the program updated to input IRA distributions. It stated due to :recent tax law changes" but I have trouble believing that since I wasn't aware of any changes regarding IRA distributions.