I like the ability to keep my tax and financial information off of the cloud and to save my returns to my local hard drive. The TurboTax downloadable version was hard to find, and I had to wade through lots of attempts to get me to use the online version every place I searched. Once I found and downloaded the software, I spent about 30 minutes trying to activate it. The re-captcha function would not let me through no matter what I did. I finally had to log into my Intuit account through a browser to activate the software. Then once I opened the downloaded version, I was presented with a questionnaire asking me why I wouldn't use the online version. I was not allowed to use the downloaded product until I filled out the questionnaire. This is all a VERY BAD look. Now I suspect that the downloadable version is on its way out. I will not use an online/cloud platform for my taxes. You will lose me as a customer if you do as I suspect you are planning and kill the download. In fact, I'm already researching other tax preparation software because you've made it clear that I cannot count on a downloadable version for 2026. If you do not want to scare off your customers who will not post their tax/financial information to an online service, you need to make a commitment now to a downloaded version and make it easy to find, easy to activate, easy to use. Otherwise, you will cede this segment of your customer base.

the apple mac version is far inferior to the windows version. would not transfer prior year info from a file on my macbook, had to transfer it from thumb drive instead. does not automatically open to the current return. does not provide print options as on windows version.

Unreasonably difficult to get software download for second year this year. Considering looking into other tax software options for preparing my return going forward. Not the turbotax product from historical past just average or below average - my expectations have had to adjust to poorer overall experience.

My goto Tool for doing taxes for the whole family for more than a decade. Two grown kids, a brother in law, and my joint return, every year. Thorough step by step walkthrough, but I like to go down the rabbit hole, so switch to Forms view quite often. I've used H&R Block as well, and it's fine, but TurboTax is the one for me.

I am not happy with Turbo Tax this year. The program is only available for download. I live in a rural area of Virginia that does not have high speed internet is only available with HughsNet ()which is a joke). Also I had to purchase a new computer and pay to have it installed. I'm 81 and this experience with Turbo Tax has me considering looking elsewhere next year. I have used Turbo Tax for over 30 years (every year) and you may loose a customer!!!!

FORM 1099 Q IS NOT A FRIENDLY AREA TO WORK WITH. THERE ARE ISSUES WITH LETTING THE TAX SOFTWARE . I COULD NOT FIND A WAY TO RECORD YEARLY COLLEGE EXPENCES SO THEY COULD BE DEDUCTED FROM THE MONEY REPORTED ON THE 1099 Q FORM. IN ORDER TO RESOLVE THE PROBLEM OF PAYING TAXES ON WHAT SHOULD HAVE BEEN TAX FREE INCOME, I HAD TO COMPLETLY REMOVE THE INFORMATION CONCERNING THE 1099Q FORM. YOU NEED TO CLEAR THIS ISSUE UP. IT WAS VERY FRUSTRATING.

You are very comprehensive with questions, etc. I have used TurboTax for many years and this is the first year I have had problems. I can't afford the state electronic fee - state employee and no raise due to no budget. In all the years past, you have given me a printout that provides instructions on how to file, etc. This year I selected to file the state return by mail, and your program put me in a loop! I will have to guess how to file by mail (what to include, etc.). Very disappointed.

There were two times in the process when, after clicking "Continue", the Turbo Tax application kept going back to a form I had already finished. I just manually went to the next section. One was the state income tax; my state has no income tax. The other was the foreign tax paid section.

The format seemed a little user friendly than last year particularly the transfer portal. I also miss the built in virtual help that was part of the format a couple of years ago. Also missed having the disc as in years past, but the program does help the DYI user.

I have used TurboTax for many years... but this year has been a struggle. I don't think it was ready for use when they rolled it out! I keep getting the message that forms are missing and I need to reinstall the software. I did re-install it one time, and I am still getting the message. I also had a problem with entering my tax info. As I was entering 1099-R info, I noticed that the tax total wasn't changing. The forms still said they needed to be reviewed when I was complete, too. I ended up having to delete the ones (that were carried over from the previous year) and re-enter it. Had I not noticed, my taxes would not have been correct when I filed. I just submitted my 3rd return as e-file, and a message popped up that I had reached my e-file limit of 5 returns! So, I am sure that is going to be a fight when I try to submit my other 2 returns that I have left to file. I have been less than impressed with TurboTax this year. I may be switching next year... I just need to see how big of a headache that is first.