- After 18 years as a customer, I can say TurboTax consistently delivers a reliable and accurate tax filing experience. - The step-by-step guidance makes even complex tax situations manageable and reduces the risk of errors. - The software stays up to date with tax law changes, which gives real peace of mind every year. Its integration with prior-year data saves time and keeps everything organized and consistent. - Customer support and built-in explanations help clarify doubts without needing a tax expert.

Usually Turbotax is great, but this year I had trouble with one line in our state return. The state of NC allows veterans who have served 20 years or more to not count their retirement benefits as income. The software would not allow me to take this deduction and I had already paid for electronic submission. This software glitch made me lose $476.00 in refund. Next year I will not file my state electronically.

Generally OK, but had to launch it twice to have it migrate info from last year's return. Also asked for some obscure password I had no clue about. Then, it it had problems grasping or acknowledging that we had taken all required RMD distributions and kept suggesting we needed to take out another $8K. Was also very aggravating to find I had to pay $40 to have my refund transferred to my checking account electronically; felt ambushed. Lame.

Turbo Tax Sucked this year. I have used Turbo Tax for 6 years in a row and this is the 1st year that I had to enter all of my information manually. It would not import any of my docs and it was a pain in the butt!! Plus I had to buy a new computer because it will only run on Windows 11. Not Happy!!

It was too hard to sign in. I have prepared my taxes for many consecutive years using Turbo and never had to jump through so many hoops. Clicking on the images to prove that I am not a computer for ten to fifteen minutes is ridiculous. If I have forgotten my password, it does not mean that I need to update anything other than a password.

Overall, your product is very good. For many years, my only challenge has been handling 'parsonage allowance' for members of the clergy. This time again, I had to pay and call your tax advisor. It always proves to be an exercise in hunting for the forms which is discretely hidden with coded language. Maybe you folks can clear that up for next year. Otherwise, thank you.

Shows me the return. Do you have deduction X? No. Shows me the return. Do you have deduction Y? No. Show me the return. We know you live in Florida, but don't you want to file a state return anyway? Are you sure? You're really really sure that you've lived in Florida since 1999, and Turbotax has known that you live in Florida since 1999? Aw, c'mon, do a Florida state return, just for us.

NOT SURE WHAT ALL YOUR UPDATES TO THE PROGRAM WAS THIS YEAR BUT....the 1099 R info was a freaking mess. We have 2 pension account 1099's and one IRA 1099. The pension info that you requested was the most confusing mess I have seen using Turbo Tax since 2000. Finally today 2/27, after working for hours to input these accounts, I had to delete one completely, add it back in and the magic wand waved over the whole thing and the stupid questions disappeared. Also sometimes I would click on an information box and nothing was there.....is anyone checking their work? I am 80 years old, if this keeps up I will not be able to work through Turbo Tax to do it myself. INTUIT, GET YOUR ACT TOGETHER!

I HAVE NOW HAD TO TRANSMIT MY EFILE THREE TIMES. I ENTERED A WRONG AMOUnt in the AGI, but when I corrected it it did not save in the form and ended up having a second rejection from the IRS.I resubmitted a third time and double checked the AGI hopefully it does not get rejected again.

This year's TurboTax was the worst year I had dealing with the product. Most of it stemmed from not being able to use the interface to use a credit card to pay for an additional state download or the state e-filing fee. A customer service representative was able to help me get the additional state download after being on the phone for an hour. A second customer service representative indicated that because I received a partial credit based on an email that Intuit sent me my license was cancelled and I would have to purchase another version of the software in order to e-file my state return. This used to be easy and I fail to understand why the issues don't get resolved because i can see I am not the only person experiencing them.