I have used Turbo Tax for quite a few years...over a decade...and I appreciate the "answer these questions" approach to doing taxes. I have the software cover everything even if it doesn't apply to me. It seems to work out just fine...a struggle here and there, but overall it directs you to an accurate result. If I had to give some advice for people just starting out...make sure your computer is updated to the most recent update...since Turbo Tax changes from year to year with the latest upgrades. Second, if you have a very difficult and confusing tax return, I would definitely use the personal tax help...or get a local tax professional to help. The reason I say this is because if you enter information and it confuses the software, or if it claims you made a mistake, it does not give you an exact procedure to remedy the "mistake"...you are left to fend for yourself. So, spend the money and get professional help. Otherwise, for simpler tax returns, you cannot beat Turbo Tax...it works very well.

Have used TurboTax for many many many years. Very disappointed this year after they got rid of the It'sDeductible feature. That was important to us and removing it caused much frustration, and much extra work that would not have been required in the past. May not need TT Deluxe in the future if this feature is not included.

On the whole the software is excellent. I nicked it one star because when I double-click my return on my desktop the program opens, but no page appears. This happens even if there are updates offered and I click to update the software. The only way I can get updates or my return to open is if I start the software from the dock or from the applications folder. Then I have to select Open from the File menu and select my return. At that point i am offered Updates (which will download and install) and my return opens. The other issues is that I then have to go through sections of my return I've already finished rather than being taken to the place where I left off. I'll probably use an open-source tax program on-line next year to try to avoid these recurring problems with TurboTax.

I was really disappointed this year. I used the Deluxe edition. Last year the program was easy, straightforward and I was able to see all my entries (like interest received) on one page on one list. This year I had to scroll down through several pages. Same with other entries. Biggest complaint was every time I exited and saved the tax form, I found the "saved" form had boxes unchecked when I reopened. Had to go through every entry each time I revisited the form to make sure everything was included. In my view, it went from an excellent program last year to a very poorly designed program this year.

Generally, very favorable as far as the operational and functionality side of the process. However, the execution side infilling I ran into an issue. In trying to use a credit card to pay for a state filling, $20 I had to update the expiration date, the month drop down menu would not allow the selection of month 9 to 12. No matter how many times I tried and went into my Intuit sign on master it would not allow this functionality. The feal discouraging issue was the wait time to secure HELP. I waited almost 30 minutes to find out support did not have a clue as to why it would not work. It was not the VISA credit card it obviously was a software glitch. I tried it with support, nothing, so I just went to an alternative credit card with a February expiration date, no problem. My expectation is that this should have never occurred. Obvious not the support techs error as he is just to lend support. He was apologetic and stayed on the line to ensure the alternate card was successful.

Not enough information provided on some steps. Questions are not always witten in an easy to understand manner. The user is not notified that if you choose to pay the state e-file fee using a debit to your bank account, that you will be charged $40. If you pay by credit card, there is not fee. Even after troubleshooting, I could not determine how to correct this, thus am now filing by mail. Hopefully, my account will not be debited on the date that I assigned. And, why the online versions of a given version are different than a desktop version is maddening! I entered all my data in online TT two times and was pompted to upgrade based upon the forms that I had to file, while the desktop version offers that in a lower priced version. I purchased the desktop version. Ultimately, I entered my data three times. So frustrating and a huge waste of my time!

I've been a TurboTax user since the late 1980s, when it was called ChipSoft. Each year it seemed to get better -- until the 2025 edition of TurboTax. The ability to get "data source" info on lines of tax forms is VASTLY curtailed, as is the ability to initiate "overrides" if necessary. There were points where I was getting error messages on a number which was, in fact, not in error and the override function didn't work. I spent a LOT of time trying to finesse this and finally fudged the data to get the correct results. GRRR! I used to be able to get ALL my Vanguard data in a single transfer -- now it requires multiple steps for each account. If Vanguard is responsible for the extra complexity, as the largest tax prep company, Intuit should work out a more user-friendly solution with Vanguard and save everyone a ton of time. Yes, I'll continue to use TurboTax, but not as happily as before, unless they make at least the changes I have highlighted. And I strongly suspect I'm not alone.

I like the system and have used it for my own returns for several years. This is the first year I have filed electronically. I DID NOT appreciate the fact that you told me it was free to file to file electronically and then later, after I was in the process, you told me I had to pay $25 to file my state return electronically. That was devious and I do not appreciate your lack of candor.

I have used TurboTax for about 15 years. I don't think it's as good as it used to be. I had difficulty getting the 2025 desktop edition to capture the relevant details of my 2024 return. I had a hard time figuring out why there were additional deductions being taken and had to research this on my own, could not find an explanation in TT, if it was there. I think e-file for states should be included for the price, and not have to pay an additional fee.

Turbo Tax crashed and lost all my history. My previous year saved document did no populate history. I've been doing this since 2016. 2026/ taxes 2025 was very frustrating and different than what I'm use to. Said internet price was free, but wanted to charge me after filling out documents. I used desktop version like always.