We have utilized Turbo Tax for our tax preparation for many, many years. My main issue is the inability of Turbo Tax and our investment company to properly import investment data. Turbo Tax requires a great portion of this complex item to be manually input. I don't know if it is an issue with our investment company or something else, but it is very stressful to get through that portion of our return.

Program worked well. The packaging did not indicate there is a $40 fee to get a refund electronically deposited. An error in a 1099-R form did not indicate what the problem was until the final review was done. It just hilited the box. My actual 099-R has a value in box 9a and box 2b is not checked (same as the 2024 tax form was) Turbotax 2025 would not except that. I don't think TurboTax had this problem in 2024. Other than that, things worked well.

Went smoothly with data entry. Don't like the that the state portion was not able to print to for file by mail.. instead you want to sell me a e-file state for 25.00 dollars. Not interested in that so Turbo Tax made it difficult to file by mail. Booooo

When I fin if ished my Federal and NYS returns I was given the option to have my Federal refund mailed to me and you transmitted my return with that info. I have now been notified by IRS that they stopped mailing checks for Refunds at the beginning of 2025. I now have jump through hoops to verify my identity to IRS to give them my bank account info to recieve a direct deposit. This all could have been avoided if your software contained the correct up to date information. As a long time user of Turbo Tax I am extremely disappointed in this years version.

very disappointed with not being able to efile through first try. There was no issue on my side and your software wasn't able to identify the issue. As a result, I used up my five efiles very quickly and weren't able to efile taxes for my family. I'll reconsider using turbo tax next year

Although I paid the $25.00 fee, I'm not sure if my State (Virginia) return was complete. I did not see a form to sign and mail but yet the return went thru. Don't know if it will be accepted. Hope someone will let me know what went wrong and how to correct it. Thank you.

The format for this year's version was fair at best. Last year's format was much, much better. The glitches when attempting to import documents was annoying and quite frustrating! Bring back the staff that formatted the Turbo Tax program from last year. This experience left me with far less confidence in the product. I will need to think about using Turbo Tax next year which greatly saddens me. I never thought twice about using Turbo Tax, not anymore!

It seems to get worse every year. Spent hours searching for checkboxes hidden deep in the guts of the software. Trying to research the help function is a crap-shoot.. I was extremely lucky to be able to find solutions, which were often so obscure I'm shocked that anyone found them in the first place.

I have been using Turbo Tax for many years and have never had any issues with the software. I tried the Online version for my own taxes and didn't like it as much as the desktop version. I used the desktop version for my exe's taxes and it was what I have been used to for years, so I will probably stick with it in the future.

TurboTax used to be an excellent product for 'normal' taxpayers. I no longer think this is the case. If I wanted to consult with an accountant I wouldn't use TurboTax, yet the product is headed towards that very eventuality. Make it easy for the average taxpayer and stop trying to sell 'professional help'. It used to be a GREAT product that I used to highly recommend to friends; that is no longer the case.