The text on the screen is WAY TOO SMALL. Text needs to be made larger, especially since there is a lot of white space that is empty on most screen pages not being used. Also, the font needs to be darker to see it better. Another suggestion is to use dark mode for displaying the screen pages. A lot of software has already incorporated this as an option. Light grey text on a bright white screen hurts the eyes.

The person I talked to was very pleasant and really wanted to help! I read a lot of the helpful hints provided by TurboTax which is really a super help! Because of some of the changes, I had to spend more time figuring out what to do. Thank you for such a good product ( I have been using it for years!). All of the features or review topics are definitely a plus!

Our TurboTax expert, Tamara, was amazing. She persisted even when I could not phrase my question quite the right way. Eventually, she understood the question and helped me enormously. It made my whole day. However, the downloaded TurboTax software was not up to its usual standards. Language & explanations were poor. Could not import old tax returns. Could not address an issue about e-filing a state return. AI is only as good as its programmers. Hoping for better next year

Several updates to the product made it a little more challenging to use this year like adding pop up boxes to ask questions that seemed unnecessary. I did not like that the "It's deductible" chart to find estimated costs for clothing and items donated to charity was taken away. I always used that chart to find costs for my itemized list of items I donate to charity. I also miss the disc used to download the product, which was simple and easy. It is much more challenging to download from the website and then adding product code. I had many problems and had to call customer service for help. The Rep was very patient and helpful in getting the product onto my computer. Too many questions trying to get us to buy add-ons.

Every year I look forward to filing my taxes with Turbo Tax software. It is easy to use for beginner or intermediate filers who want trusted guidance in assisting with filing. I definitely recommend the software, and I personally enjoy the desktop version. I will be back next year!

The actual preparation of my taxes went very good. My problem is that it took me hours of research to find how to do the latest update to Turbo tax on my Macbbook Pro before it would allow my submission. I finally found it in a 2024 chat that I found doing a google search. So this has evidentially been a problem for a while. There needs to be a very visable "Updates" button on your menu.

I have used Turbo Tax for 15 years and found it less clear this year. Also, when I went to upload my financial information from my broker it took me to a retail site's information. I triple checked that I was typing the correct account number but it took me to a different account each time.

Overall, I would guess it's improved, but you still ask what I would call dumb questions, especially when you have access to last years return. It's annoying, and unsettling because I stop and wonder why you are asking that question. You have improved, you used to ask way more, but no dumb questions would be the goal. It also might be time to get AI help, because I use ChatGPT a lot, and find it amazing, even live changing. Having an AI option to ask questions with, might be a huge jump into the future for you. I would even pay a small premium to have access to that sort of feature/assistance and help.

The "Learn More" tabs need to explain things better. Also, it is ridiculously hard to find the page to purchase the desktop version of the software. Turbotax thinks all its users have a live internet connection all the time. Some people like to do the taxes at places where internet connection is not available, Some people do NOT want to use the online version.

TT has a glitch with Business deductions. It automatically enters a 0 for anything I don't need including Energy Efficient Commercial Bldg & then won't e-file, because there's a 0 on that line. It was difficult to determine how to fix this. I read several comments online.