Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for TurboTax Desktop Deluxe 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14) for
TurboTax Desktop Deluxe 2025 Email Delivery, Federal & State Returns + Federal E-file + $10 In-Product Credit (Win 11, Mac 14)
3.9 out of 5 stars
stars
9,898 ratings9,898 reviews
  1. 5 stars48% (4,799)
  2. 4 stars22% (2,155)
  3. 3 stars14% (1,411)
  4. 2 stars7% (708)
  5. 1 star8% (825)

Member photos

Sort by |
Showing 1,241-1,250 of 9,898 reviews
Mar 18, 2026
Reviewer name: LC for JM
4 out of 5 stars
4 out of 5 stars review

Only ran into a couple of issues

Everything was fine, not sure where it showed up but it was asking me for Canadian income and I never said I had any. and another was the interest on an account. I never received a 1099-int form but wanted me to continue filling one out. After a few attempts, I was able to bypass both issues. I'm only mentioning this because i never seem to have ran into this before. Update: I really had quite a time with some things, a lot of little quirks. Someone really needs to check the software again. I went to do my state and it told me I was done. I couldn't get into the state until i came out of the program and then back in again.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
reply from TurboTax Care Team

We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.

Feb 10, 2026
Reviewer name: asdfggj
2 out of 5 stars
2 out of 5 stars review

It's gotten horrible!!!

Turbotax is MUCH more difficult to use than it used to be --- you provide much less information, and much less access to the regular tax forms to follow along with what is going on as we will in information. And don't answer questions AT ALL!!! I may need to find myself another way to do taxes next year, even though I've used Turbo Tax for many years now.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Mar 6, 2026
Reviewer name: Consistent55
5 out of 5 stars
5 out of 5 stars review

Very consistent yet updated

Desktop version remains a good and consistent format while incorporating updated requirements for filing. I suggest maintaining core format in future versions. For example, employee stock plan redemption adjustments is much easier to navigate than previous years

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
reply from TurboTax Care Team

We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.

Mar 29, 2026
Reviewer name: Pat1XXXX
5 out of 5 stars
5 out of 5 stars review

Good experience

I think that the updates take a long time. Also, I noticed that the access to my computer popup is behind the TurboTax banner and not off to the side where I can see it and give permission to allow access. This results in an error that is not clearly defined, i.e. "Must grant access to computer for updates to be installed" instead a cryptic message is shown that doesn't have any relationship to the give access popup.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Apr 2, 2026
Reviewer name: Dave S1
3 out of 5 stars
3 out of 5 stars review

Turbotax is failing

Was not very good. Have used Turbotax for 24 years and the software has gotten much worse. If you aren't aware of the need to enter data, or the expected outcome, your return will not be accurate. I had the feeling throughout that I was being pushed to use the live online help

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Apr 1, 2026
Reviewer name: C space R
1 out of 5 stars
1 out of 5 stars review

Fix the cursor and resubmissions

After all these years, their programmers still haven't figured out how to allow the cursor to scroll. As well, when a correction needs to be made per IRS, when you enter the corrected information, TurboTax doesn't resubmit the electronic filing and just keeps rotating screens instead. Sucks!

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Mar 29, 2026
Reviewer name: Sheri G
3 out of 5 stars
3 out of 5 stars review

Glitch on form 7206

There is a glitch on form 7206 line 11 which incorrectly calculated my taxes. I had to contact a turbo-tax professional to correct the issue and we had to manipulate the information on the forms to get the correct calculations and then file an amended return. I found it in reviewing my taxes from previous years. The professional was very good but I don't think the people he had to contact to resolve the issue understood the problem. I feel someone at Turbo Tax should have corrected the forms when it was brought to their attention..

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
Feb 22, 2026
Reviewer name: Transmittal Issue
4 out of 5 stars
4 out of 5 stars review

TurboTax transmittal issue

For the most part, everything was straightforward. The only problem I encountered was when I went to transmit, TurboTax kept telling me that there was a problem from my 1099R entry. The only way I could get past the error was to enter the "Gross distribution" amount (line 1, form 1099R) for the "State Distribution" amount (line 16 form 1099R). I've never had that problem in the past, and I have used TurboTax for 10+ years.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Feb 20, 2026
Reviewer name: user 86
4 out of 5 stars
4 out of 5 stars review

IRA issues

It's difficult to get help with specific questions. I was not able to get answers to questions about IRA conversions from Simple IRA to a Roth IRA. All I needed was to find where to check to see if the amount was entered. A document search would be helpful

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630
reply from TurboTax Care Team

We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.

Feb 13, 2026
Reviewer name: Product has lost its edge
3 out of 5 stars
3 out of 5 stars review

Not Turbo Tax's best year

This was the most difficult year to use Turbo Tax I've experienced. There was one "error" that prohibited me from being able to file until I corrected it and it was a box that had a "0" in it. It made Turbo Tax think I had a credible value and needed to file an additional form "not supported by Turbo Tax". There should be better instructions to leave blank if a zero causes errors. Also, Turbo tax is not easy to navigate between sections and all the updates weren't available until after January 31st. Frustrating.

Review from turbotax.intuit.com
Helpful?22U339JSHUJV18095652630