We've been using TurboTax since 2006 and have NEVER been disappointed. The ease and accuracy have only increased throughout the years. For us there is no other method we trust or will use. We have recommended TurboTax to ALL we know and have discussed tax return with. TurboTax is an OUTSTANDING service!!!

Trying to import forms from external accounts like Schwab and Goldman did not work as expected. Not at all. Had to manually enter all the data. Screen would lock up after informing that forms had been retrieved and never return back to a functional Turbo Tax screen that let me proceed on.

Relatively user-friendly and thorough. I've been using Turbo Tax for several years so the ability to import info from previous years returns is a big help and time saver. The program covers all normal income sources and available deductions; but, it doesn't always handle special situations. I purchased a new vehicle this year and paid over $7,000 in deductible sales tax. Turbo Tax didn't provide a strightforward way to deduct both the sales tax paid on this big ticket item along with regular, routine sales tax. I had to go to the IRS website and use the IRS Sales Tax Deduction Calculator. Using the IRS calculator was very straightforward and enabled me to get the maximum legal deduction; using the calculator increased my refund by over $800. Turbo Tax should incorporate this feature

Do not like the “download” feature to obtain program. It's like flying into the unknown without radar… Personally, I prefer the CD or even a thumb drive. Saving information was “iffy” and was a little unsettling because it never gave a confirmation what you saved or when you did it. Please try to refine this feature.

TurboTax doesn't generate Schedule D where I can see all my stock transactions and capital gains/looses for the year. Very disappointed!!! Similarly, even though you have all the information with you, you didn't enter the date of acquisition and cost basis for Restricted Stock Units (RSUs). That resulted in you using zero as cost basis, resulting in huge tax, which was shocking. I had to do some research and go and manually enter data for all the lots that I sold. I will consider this as a software bug.

The product itself is mine. The misleading information regarding using a portion of the federal refund to pay for the state filing fee and prep cost, without properly explaining how it would go through a third party and all the hassles that go along with that is infuriating. To the point that I am considering no longer using your product as there are plenty of other tax preparation options on the market.

Horrible this year due to the Canadian force added 1099-R form that keeps on adding without interventions, even when you delete it. You have to delete it from the form by hand. When you charge us money, we expect bug free SW, or an update that gets rid of this VERY time consuming bug.

While it's more convenient than filling out taxes manually, it is still extremely frustrating to use. Some of the questions are phrased for accountants. There are also some simple autocheck features that it doesn't use, for example I received two W-2 forms (pieces of paper) because I worked in two states, but Turbotax did not recognize that they should be the same form with two state lines.

Seems like every time I go in to TurboTax Deluxe for desktop there are updates. Makes me wonder how correctly my taxes are being prepared, especially when I haven't made any changes and the next update is finding things I need to fix. So, how do I know what I just submitted is truly accurate?

I've been using TurboTax for as long as I can remember. I used to go to a tax person and never got the refund I expected until I started doing it myself with TurboTax. There's only one issue that I run into every year that really annoys me...TurboTax never knows about my state refund/payment from the previous year, I always have to go look it up