The tools do a good job of guiding the user through all of the categories. Most of the help pages are truly helpful. But, there is so much complexity in all of the forms and required paperwork that it is unimaginable that the majority of users will accomplish filing in a short amount of time. The worst part of using these tools is the outrageous high costs associated with the program price and filing fees. With millions of tax filers, the company must be making billions. Works fine on MacOS. Assume the calculations are correct.

Worst experience ever with Turbotax. Have been using for years but this year was a mess. Forms were not updated, instructions did not match screens and I was forced to put a number in a W2 box that was actually blank on the W2. System would not move forward without it. Horrible experience. Will not use Turbotax again.

Please enhance import interface with JP Morgan Chase. I always need to go to forms to correct the entries every year I use TruboTax. 2025 version got stuck with digital asset questions that every 1099B entry requires manual override, which is a lot for my portfolio. in 2025 I searched JP Morgan Securities then in 2026 I needed to search Chase. Thank you for continuing to improve the interface.

Turbo Tax is a 10, 5 stars. BUT. Your credit card system is a -10, -5 stars. Zero. It does NOT work correctly. I tried to charge my state e-file fee at least 10 times and could not get the expiration date months to go past 08. I ended up having to file my state income tax by mail.

My situation is somewhat unique. I moved from CA to MA in Dec. 2024, and I sold my main home in CA in March 2025. I did complete the return in the following way: Federal tax, then MA state, then CA state. I faced two problems. First, MA tried to charge the tax on the sale of house in CA to MA state without providing the credit for the tax payment in CA. (I eventually found the credit section. I was able to get the credit for tax payment in CA). Second, CA state tax does not calculate the tax on the sale of house in CA. I spent some hours to figure out the way to charge the tax on the sale of the house to CA state. I inserted the net income from the sale of the houses into the necessay part in the tax worksheet (I do not remember the worksheet name). Then I was able to find the tax amount I expected. Anyhow I got a "reasonable" tax amount for both states. I wish you could provide mor kind guide to address this kind of problem.

I have used turbotax for many years with good success. I do wish some of the topics were explained better while in the process of preparation. an example this year is the enhanced deduction for seniors. The explanation only appears when the forms are printed.

I have been using TurboTax for many years and switched to the Mac version in 2020. So, far, it works great and I convinced a friend to start using TurboTax for his Mac after his accountant changed him some ridiculous fee to do his simple taxes where he only qualified for the standard deduction. The only concerning issue with TurboTax is they keep copies of some of your tax data in their cloud.

I have relied on Turbo Tax for years, and find it very easy to use, exceptionally intuitive, guiding me through the entire process. Then, at the end, auto e-filing my taxes is the wonderful icing on the cake, as i only need to provide minimal info, most of which carries over from previous years. Kudos TurboTax!!!

I had no problem, but new users were confused by online vs. desktop. Online caused confusion, it didn't appear that the 5 individuals stated that could use software was not working for them. It eventually worked itself out., but through tril & error frustration.

I am now 71 years old and have used Turbo Tax for over 25 years! Not sure I could have done my own taxes all these years without Turbo Tax. I continue to urge younger folks to try it versus paying hundreds of dollars to "so call" tax experts to simply file a short form! Turbo Tax might want to launch an ad campaign targeted to younger folks (under age 40) about preparing their own taxes. Most people those ages are already "computer literate."