It's difficult to get help with specific questions. I was not able to get answers to questions about IRA conversions from Simple IRA to a Roth IRA. All I needed was to find where to check to see if the amount was entered. A document search would be helpful

I've used Turbotax for many years. This year I found it more complicated. Perhaps the format/look of each page was different which gave me pause. Some items were not explained as clearly as in the past and it was difficult to find help. So either I wasn't as astute as in other years or changes in the program made filing more difficult.

At the place where it might be possible to list donations to worthy causes, perhaps add another step. It would say...How much total did you donate? We'll see if that will make a difference in your total tax. If it does, then you can enter them, one by one. If it won't make a difference, then you can avoid that fairly tedious step.

I have been using TurboTax for many years and this year is the first time i found it frustrating. finding answers to my questions was difficult and the whole process was laborious. I imported the previous years taxes and still had to fill out a bunch of info that was in those taxes (just for example)

Every year we've used TurboTax Deluxe it's been easy to use, guides us through the process, picks up the information from the previous year which is convenient. The accuracy of the program is also comforting knowing the tax forms are submitted correctly.

I have been using TurboTax for many years now. I am generally happy with the product. However, this year I thought the process of leading me through the return was not as easy to use as previous years and that some of the information I entered in response to queries did not end up on the necessary forms. Had to go back and add later.

e-Filing (Fed & State) needs some attention. Before selecting e-filing, a notice window should pop up, to prepare the user to answer several follow-on prompts (e.g., PINs, Refund processing fees, and error corrections). Users shouldn't have to search (e.g., Google) for a short explaination of Refund options, while interacting with navigating the TurboTax's e-File process. Selecting the pay fees using the Federal refund comes with an extra cost and sharing private information.

This is the 3rd or 4th time I've had my tax return rejected due to missing data. Why wasn't it caught the first time? And what am I paying for if not convenience and accuracy? I was also charged twice for my state taxes. Once for $48, once for $25. It's high time we shut businesses down like yours that prey on consumers. Over $100 to have taxes done inaccurately.

As to accuracy, fed & state returns are similar to previous years'. Guidance is generally good; entering modest income from royalties as academic author requires very close attention, and I am not at all aware of all the information Schdl C requires, but T'Tax seems to handle it OK.

I'm so frustrated that next year I'll be looking for another product. It keeps asking if I want to e file state return when I owe $23. Why would I want spend an extra $25 to pay $23? When I get to the end it says I haven't selected anything to file.....I don't want to e file. I just want to mail it in, yet there is no instructions as to what to print and what to include. I had to go outside of TT and google it. I could have done ten returns for the time it took trying to get it to answer a simple question.