Not that I think every return is exactly then same, it would have been helpful to have been advised that some documentation should be saved where it could be easily accessed for the future. I had to go dig up a tax return from 5yrs ago for information. I still don't know if it was correct. That was 5 yrs ago information. Also, I had to buy a new computer to run this year's software. Windows 10 is still being supported. A totally unnecessary expense I cannot deduct.

We have struggled with getting proper selection between on-line and downloading to desktop. I initially thought that we had purchased desktop version. Don't know what happened but got to end of federal form and it did not save and everything was lost and we had to start completely over from the beginning. Very frustrating.

The printing & saving of the state return was not very easy and required me to jump thru hoops to figure out how to do it since I wanted to mail the state return. you have everything focused on e-filing the state. It needs to get easier or I will need to use other options.

I have been using Turbo Tax for over 30 years! It has evolved over the years to be even more helpful than when it first came out. I have finally gotten over my fear of downloading it instead of using a disk! I like the new help suggestions. They are easier to use than the old ones. It seems easier to navigate than it used to be also. Paying taxes sucks, but using Turbo Tax makes it suck a little less.

I'd experienced multiple error messages after initial download. Software froze or locked up several times. Intuit/Turbo Tax support was great in assisting me to overcome software diffidence's. I have used Turbo Tax Deluxe for several years and this is the first time I've experienced such software problems.

I thought it was more complicated than usual as it asked more questions than usual about our retirement income (IRA's), etc. Moreover, it kept prompting if I want to do this on-line and honestly, I don't know because i am skeptical if it would be secure enough.

TTD forced me to pay for a second state return even though one state return comes with purchase. Washington sta does not have state income tax for every individual, but your system would not let me bypass the fee. I did not have any forms for WA to file and could not avoid the fee.

I've used TurboTax for decades and it always has been accurate! I only remember having to contact you twice. Your employees were wonderful both times I called you! I had a compatibility issue once when the Turbo Tax CD would not load into my older computer and your personnel fixed the problem. Your features are perfect and accurate. The online guidance is extremely good. Your software is easy to interface with too!

Twice this year, on two different occasions, Turbotax tried to sneak in an extra $45 fee as I was getting ready to pay to efile my state tax return. If you accept their suggestion to pay by deducting the $25 efile fee, Turbotax automatically adds in a "Premium Service" which tacks on the $45 fee!! You have to go back and look real closely to see that you can skip this "Premium Service" and the $45 fee simply by paying with a credit card. This sneaky fee is not a good look for Turbotax!!

Although TurboTax certainly saves time over manual tax preparation, the constant "upsells" make the product feel "scammy." If Intuit can't make a profit from half the country's population purchasing the software, then charge a little more and avoid treating your user like they are purchasing a used car from a shady dealership.