It was more difficult than previous years to follow instructions and input figures. I had 286 separate stock trades last year and I had to go into to all of them and select if it was a digital asset trade or not. This needs to be fixed. It was extremely time consuming to check all the boxes. There should be a box/option so that I can select a global fix instead of individual, or digital trades must be reported differently by the financial institution.

While it's more convenient than filling out taxes manually, it is still extremely frustrating to use. Some of the questions are phrased for accountants. There are also some simple autocheck features that it doesn't use, for example I received two W-2 forms (pieces of paper) because I worked in two states, but Turbotax did not recognize that they should be the same form with two state lines.

Overall a good tax prep tool to have. What I don't like about this product is the constant marketing to get you to buy more services. I've paid for the desired product, that should have been enough. Also, the fee to use Intuits payment services is higher then other similar providers for the same service.

Increasingly disappointed with each successive year I use Turbo Tax (I've used it since it first came on the market) I could go on all day but will mention This is the third time in my life I have had to buy a new computer b/c of TurboTax. Program won't run on W10 and W11 won't install on older computer. A lot like telling a carpenter he needs to buy all new tools to build each house. Took me most of a day & several calls to open my Intuit account b/c I changed my phone number. Ended up starting a whole new account under another email and phone number b/4 I could enter my license code and start the next day. Why do I need an account, why do you need my phone number, I bough the program, I want to install it just like when I got the disc and installed it. This is the last time I will use TurboTax

I HAVE NOW HAD TO TRANSMIT MY EFILE THREE TIMES. I ENTERED A WRONG AMOUnt in the AGI, but when I corrected it it did not save in the form and ended up having a second rejection from the IRS.I resubmitted a third time and double checked the AGI hopefully it does not get rejected again.

I have used TT every year for many years. Until this year I have been super satisfied with my purchase and the output. But this year I was disappointed in the interview questions and completeness of the 529 programming. This 2025 version of TT did not handle two of my 529 situations properly: Room and Bad distributions for a college student living at home and 529-to-Roth rollover. First, the interview questions never properly handled 1099-Q entries for tax-free R&B withdrawals. I was forced to use AI to help me brute-force the worksheets into submission so that this legitimate distribution was not taxed. Second, when typing in the 1099-Q describing a $6,500 529-to-Roth rollover, when I checked the 529-to-ROTH check box, TT kept claiming an error in the final check and said essentially, "we are not done with that part of the program, come back later." But the weekly updates never fixed it. I spent a lot of time researching and fixing these two errors. Intuit - do better, 529s are not obscure corner cases, they are very common and the ROTH rollover has been in the tax code since 2024.

I have been using Turbo Tax for many years and have had no issues with accuracy. Software change from the prior year (2024) was different causing some initial confusion. Also, the interface needs to have an option to increase the fonts. The font size is too small.

We have struggled with getting proper selection between on-line and downloading to desktop. I initially thought that we had purchased desktop version. Don't know what happened but got to end of federal form and it did not save and everything was lost and we had to start completely over from the beginning. Very frustrating.

Turbotax totally botched my NYS tax. I filled in mid-Frebruary, supposedly after intuit corrected a major bug with the software. But my refund sat in limbo for over a month as not matched in the NYS tracking tool. I've filed an amendment over a month later, hoping the error is fixed and I can get my money.

Always a relief to know that TurboTax is doing the math and filling in the correct forms properly. Turbotax always seem to have the correct form available. Also reassuring that TurboTax does a thorough review to check for missing info or typos. Appreciate the flexibility of being able to select which topics to review based on previous year's taxes. Called Turbotax for a software issue. "Step-by-step" was not filling in a 1099-R form properly (i.e. Box 7 Distribution Code had only 1 number, but software would override and "click" Box 7 Question as if there was more than 1 number). Fix was to go into "Forms" and select "(No entry)" for 2nd Box 7 entry. Had a similar problem with type of account, had to go into "Forms" and select the correct info (either IRA or Other). Tech support was very helpful to resolve these matters.