Turbo tax is easy to use but I did have some confusion this time. I had to go to Google to ask a few questions to see if something was deductible or not. It had to do with information transferred to the State form from the Federal. Although it transferred my Social Security info, it did not specifically tell me that it had or show me where it was until I looked at the actual form. Also, it implied that some investment expense that was not tax deductible in the Federal might be covered in the state. I kept looking for where that adjustment might be but, only after I learned from a Google question did I find that what I was looking for was not deductible on my state return either.

For the Federal return the interface is great, guidance and help topics are great, and the import feature is terrific. I have used TurboTax for many years but never the online version, I like the desktop version. I trust TurboTax to help me get the return right an to be accurate. However, I always find the state return to be odd and sparse on detailed explanations but that could be just me.

Until this year, I LOVED TurboTax. It was easy to navigate, and instructions were clear. This year's version is so bad that I am fairly certain I will cancel my enrollment. I am forced to mail my state return, as Turbo Tax is trying to force me to enroll in Audit Defense, even though I declined and removed the form from my federal taxes. The many offers to upgrade or do online or do things I don't want to do are wasting my time. The system is glitchy, and I had to seek help to solve a number of problems. I've wasted more time than I wish to disclose.

Generally good product that simplifies complex tax issues when often required. Deficient though in allowing inputs for higher education expenses as needed for tax-advantaged education savings accounts and other credits. Quite buggy. Impossible to override errors and enter necessary values.

I am a long-time Turbo Tax user. I find it very user friendly and have recommended its use to many of my friends. However, this year we had a problem. the IRS found a calculation error on the Social Security deduction which resulted in them taking off $231 off our expected return. Also, apparently IRS is no longer sending checks for refunds - so our refund was delayed because I needed to set up an account with them and furnish my checking account information.

This year was my first using a Mini Mac. The Turbo Tax software options were not as flexible and easy to use as they were on the standard PC version that I have been using for the last 20 years. Accessing specific forms to print was almost impossible. The error detection method was almost non-existent. What happened to the question feature that would connect to IRS regulations...

The UI for the online versions did not allow me to choose anything other than Expert Assist, which I didn't need and was twice the cost of the desktop version I ended up purchasing. I did my return twice: once online, and when I realized I couldn't file without paying for the superfluous Expert Assist, I had to do it all again on the desktop version. V. frustrating

I found the product at times confusing and nonsensical. Example: after downloading info from my mutual funds, why did I have manually type in much of it, since the all the info had presumably been downloaded? And how to properly account for the foreign taxes credit was unclear, and I'm still not positive that I handled it properly.

I have used TurboTax for many years. In general it is a very good product that has been greatly improved. There are a couple of areas that can be improved: 1. Importing investment data causes a few minor errors on the various forms. These errors are almost always lack of a checked box or transfer of address information that are easily fixed, but still an aggravation. 2. Some descriptions of items are difficult to completely understand, but that is only slows things down a little. Not a major problem.

The major issue this year related to reporting non cash contributions sch as donated household items and clothing. We made multiple donations of multiple items on multiple occasions and the entry and valuation methodology used by turbo tax will make me look at other options next year. It took me longer to deal with this than it did to complete the rest of the tax filings.