TurboTax could be better. When paying the $45 for an additional state (with a credit card), and then again when paying for the $25 e-filing, it asked for all my info (name, address, ... and then the name again). It should pre-populate all the info, which the software already has. I do not save my credit card info, but the name and address should still pre-populate because Intuit and the TurboTax software has that information already.

Constant issues with installing TurboTax, connecting for updates, and when filing it could not transmit to TurboTax until about my 7th attempt during a 5 hour period. I have used TurboTax for many years, and this year's software is totally disappointing.

Similar to my review a year ago, my experience with TurboTax does not meet the standards that Turbo Tax has earned and established over 30 years. i've used Turbo Tax since about Windows 95/98 or Win 2000. i could always count on the product to be accurate and reliable. No longer. in the current version i encountered at least a dozen broken links; lack of Help Information; lack of a Data Source; etc. Lack of a Data Source makes it very difficult to make a change when the data cannot be found. E.G. 1) The 'audit' said i could not have a basis in a leased vehicle on the Car/Truck worksheet. it had a zero (that i did not input) and would not allow me to "blank out" the zero. 2) It did not prompt me or allow me anywhere in the Interview to work on Form 8962.i had to find it in Forms Mode to work on it. i use the Desktop version. it 'feels like' the Desktop version has problems due to integration with your SAAS software model. If 'feels like' your quality control folks did not process enough use cases. A few other tax experts (friends) I've spoken with have had siiar (similar) experience. 3) even spell check in this review is messed up. i just typed "similar"; the spell cheker changed ti to 'silar'. and changed 'checker' to 'cheker'. I'll probably ued (i typed "use" and spell cheker changed it to 'ued') TurboTax next yer (spell checker changed "year" to "yer"), but my confidence in hepoduct (spell checker changed "in the product" to "in hepoducet") is highly diminished.

Too many "pop up" adds "nickel & dimeing" me for additional purchases. Windows version has a feature where a "refund" window always shows you how much you will be getting back ... what ever you are doing. The Mac version has this window in the "Ez step" mode ... but the "refund" window disappears when selecting "Forms" icon. I have to toggle back and forth to know what effect entering and/or changing data has on my "refund".

I think TurboTax is an easy way to fill up your income tax. The only issue I found is that it misguided me to do both federal and state return online for $0; when I was almost done, it required me to pay about $64 to file both; I had already paid $50 something for the program.

I spent a full day getting just the software up and running. (This was the case the previous two years too.) The interface was clumsy too and not intuitive: It felt like a work in progress. I found myself relying on the forms rather than following the step-by-step sequence. At the end, I had to reboot the program just to transmit my taxes electronically .

I was very happy with the initial software and the ease with inputting my information. I work in Philadelphia and my Philadelphia Local Tax Amount is very high. The software kept prompting me to fix my error but my numbers were correct. My NJ State filing was the same. I was not prompted to input my income and almost had to pay NJ state taxes after paying Philadelphia tax (double taxation). Even though i paid the Philadelphia Tax and entered the amount in the appropriate field.

Request to add an option to input all 1099-B transactions in a table instead of having to do them one at a time via three screens. Also please dial down on the onerous requirements for signing in, nags for extra products, and in general monopolistic behavior.

The IRS could--and should--do a better job than these monopolizing tax filing companies with huge lobbying budgets. $25 to e-file? I have to file in 2 states and it's much cheaper to print them out and mail them--because of the near-monopoly. It's more expensive for my state this way. It's absurd. Come on, Congress.

I did not talk to anyone and finished on my own. Importing financial information from financial institutions was much easier than expected but harder to find how to enter school income tax withheld in the right place so it would be credited on the tax return