The endless upselling of TT Online is extremely off-putting. You've made it extremely hard to find and purchase this product, and even once I had it, you keep pushing the new product relentlessly, every time I opened the program. If it ain't broke, why fix it? Product is 5 stars; pushing the new alternative is minus 1 star.

There are a number of things that are annoying, and they are annoying each year. For example. If I want to go to do income and I click on it. EVERY SINGLE TIME.. I have to first confirm what I want to keep or remove as income items and THEN make the choice whether to walk through or to choose what to work on. Doing that once is fine, but every single time I want to work on something, or go back and forth, it is just a pointless pain. Second, the help/search for help is SLOOOOOOW. Not really even usable.

Generally clear although I had to look up a couple of topics (outside of Turbo) for additional explanation. It was difficult to submit while working on a laptop only screen. I had to wait until I got home and put it on my big screen, in order to be able to click the submit button. One state submission is advertised as being free, but it is not free.

It would be great if the search tool had more options. One of the radio buttons was very useful in helping me fix an error. However, for another error I had to look at a previous tax return to determine how to fix it under Miscellaneous expenses. I wasn't sure if you were asking for the description or the total amount. I entered in both. I think last year's version was easier to use than this year. I could not find where I could find the requirements to see if I can get a deduction for my spouse since he's 65. He also became disabled in Sep 2024 but we're waiting on SSA to process his application. He can't work. It would have been helpful if there was a question to address is if he's entitled to a credit.

I have been using TurboTax for decades and I love that it has so many ways to check your return and lead you in the right direction. It has updates that will keep all the newest tax regulations that would be impossible to do on your own. I do wish there was a better way to download the software each year and it was a better price for loyalty.

Using TurboTax Deluxe in the past has been a pretty straight forward process. Unfortunately, the ability to easily E File a Federal return (free) and mail in a State return (free) has become more cumbersome. Intuit is making it difficult to mail in a State return so it can charge its users an additional $25! I hope you receive enough complaints about this that you either fix the filing process to mimic earlier versions of the software or include a FREE e file option for all states!

This is the twice that I have had to get a new computer to run Turbo Tax. That does not make me happy! However Your support people are absolutely wonderful. When there is a problem of 3 items not adding up show all 3 and make any of them changeable.

One year ago I spent hours on the phone with the TT representative trying to get a work around for a legally tax-free transfer from a college fund to a Roth IRA. Finally, no solution was presented and I had to delete the entry from my tax form to avoid an improper tax burden. One year later, a box has been added to your form, showing this transfer as an option, but the system still calculates an incorrect tax burden (when by law this transfer is tax free up to a given limit). This is completely unacceptable.

Turbotax has added too many steps, especially in the section for entering investment income. You want to enter interest, then it goes to general stuff, asks about downloading, and you have to click through a thousand screens to just enter some interest. Needs to be streamlined.

Been using TurboTax (Desktop, Deluxe) product for DECADES. This 2025 version brought me two VERY disturbing problems: 1) "Hmm, looks like we've hit a snag." pop-up WIPED OUT the years of CONFIDENCE I had using TurboTax to produce my tax returns PROPERLY. 2) The same .tax2025 file I last closed, having PRINTED the 1040 w/ STANDARD DEDUCTION ($31,500)... auto-decided to SWAP me to the ITEMIZED DEDUCTION (~$14,200), which (a) somehow got me about $120 'more' from the FEDs... and (b) WIPED OUT the years of CONFIDENCE I had using TurboTax.