This program is constantly trying to upsell me on products I do not need. Every year. I started filing online and went through the whole process and it wanted $200 to complete. I go an buy my own copy of the deluxe version for $60 and then go through the whole thing again, and it was all I needed. The entire time I'm using it, it's trying to upsell me to a more expensive version that I do not need. It also tries to get me to pay additional costs for a state return, I live in WA where this isn't required. I've already entered information showing I live in WA and it's not required, yet it prompts me for a state return upgrade ~3 times. It's an awful experience using this product every year, it's clear turbo tax has a main goa of price gouging the less informed user by allowing you to enter all your tax information and then stonewalling you with a $200 pay wall for features you don't need.

My taxes are fairly straight forward with single income. The amount of sales pitch I'm subjected to while completing my taxes is getting to be outrageous. I've used TurboTax for 20+ years but am considering going elsewhere next year because of the volume of junk adds for more services. Just let me do my thing and get out of the way.

I was frustrated on several occasions with my Turbo Tax experience this year. I had to call CS because you let me download the software without paying for it, but required an access code to use, that I then had no option to pay to get. I tried the online version first and could not get some screens to resize so I could enter information because the enter button was at the bottom and I couldn't see/access it. I had the feeling that real people did not vet this software before sending out into the world. I will have to decide next year if the trouble I had is worth the satisfaction of doing my taxes myself.

Locked up a number of times. The cursor pointer would also disappear. I also had a few times when I couldn't advance by pushing the "continue". One point, I had to go into "forms" and change a column so it would force Step-by-Step to kick in again. The most irritating thing though, was that I had to override a home business expense deduction that clearly is legitimate yet the software wouldn't allow it. This would have cost me money! Then when I asked AI about it, they said it was a known and reported issue from 2024!! No excuse for it not being fixed for 2025.

Still has an aging clunky interface, e.g., returning from work on a section comes back to the top of the previous page instead of back to exactly the same point of initiation. also, there is still only a coarse association between the step-by-step view and form-view: the flow between these views should be much smoother and obvious. In fact, a complete re-write of the GUI to modern layouts, features, and views is getting more & more past due.

I miss the old table/feature which helped to assess amounts for charitable donation items. That was very useful and much easier than the currently available process--hate the new process. It's difficult to find the correct items especially if you have a variety of items. I had to try multiple times with different names to find the right item for my donated items.

I find the Turbo tax application simple and easy to use. I was however disappointed that I could no longer file one state tax for free with the option I purchased. I have used the same program for the last several years and was always able to submit one state tax at no additional cost.

Please knock it off with the hidden fees, constant updates and installations that kept interrupting my filing process and changing my numbers, and advertisements on every video I watch or tucked between the pages of every file. I don't want to have to explain things I don't remember doing and now isn't the time to induce me to make purchases--I'm paying my taxes! I need to see that I'm saving money or getting some back! Otherwise, thank you, this was easier and cheaper than hiring someone.

you made it complicated why not just let me enter next to my pension and retirement I didn't change income. I used standard deduction in 2024 it should have asked do I want standard deduction and took me straight there. been using a long time seem to be more complicated every year

Social Security and Pension areas were not readily available, I had to use the help menu for guidance. Schedule C was also difficult to get to. I will be ready next year to move faster now that I have familiarized myself with the program...if I remember how to find them next year.