MORE DIFICULT THIS YEAR THAT ANOTHER 25YEARS.First the installation of the software you cannot follow the instructions because the said that the software is not official or the license it been use in other software maybe it will be my last time to use Turbo Tax

The program provides each applicable item for YOUR return. It offers numerous reviews so you can have confidence/continuity. Even though I received 1099s in the mail, I found it convenient to upload from my investment firm which pre-fills all the needed figures. On one page, it kept telling me there was an error. I could not see it. Finally did. Frustrated briefly. Therefore not a 5*. But I liked using TT.

Most years I would give a FIVE STAR RATING. This year some things changed, and I got a couple of weird messages when I restarted the filing. The biggest sadness for me was not having the Intuit donation helper - where it suggests appropriate prices for household and clothing items donated. Hopefully that will be back next year. It's an easy, user-friendly system and I've rarely had any issues!

I have been very pleased with Turbo Tax in the past 10 years. However, this year there seemed to be some glitches, and the program did not save all of my input, even though I hit "save" after every 3-5 entries. I reviewed prior to sending both tax returns, and had to go back and re-enter some information, which changed my refund amounts

The interface is Awkward in the Filing section. For example: If you want to Efile Federal but Mail returns for State, the normal flow does not account for this. I have to go back into Filing (after transmitting Fed return), then select File By Mail, then continue. The initial File flow should allow one to select HOW they wan file each, and then go through the screens accordingly. I think I complained about this in previous years, but no change.

preparing return easy as pie. I do it via the forms route because I feel the it is closer to the real stuff. Been using TT for over 20 years. Very happy customer. Keep up the great product. Never get rid of the forms mode (like you did with the on line version (BOO).

I have used TurboTax for the past several years and have been very satisfied with it—but not so much for my 2025 return. Using the chat feature to find help for specific topics/questions was a frustrating experience, almost always resulting in a waste of time/effort. After several hours of preparing my 2025 return using TT and finally at the point of e-filing, suddenly I was asked for 2024's AGI and had difficulty easily locating that one piece of datae. Somehow the TT software did not seem to me to be as intuitive as it has been in the past.

For the most part OK and easy to use for Federal. The State form (CA) experience was buggy and annoying - some screens (e.g. healthcare expenses) direct you back to the Federal form but then there was no way to see that screen again or find out what was done with the information entered (as far as I can tell, never used). The biggest annoyance was at the end. There is no longer an option to print a state return - just "efile now or later"..After efiling the federal return it does NOT proceed to print or file the state. I had to save the state form as a PDF then print from there. And, luckily I reviewed the form before mailing - TurboTax did NOT populate the bank routing/account numbers for the refund. Sloppy and annoying.

Many issues remain but one can eventually find a work around. Such as, TurboTax continues to incorrectly treat passive interest earned from lending securities through a brokerage account as earned income subject to self-employment taxes. TurboTax continues to insist that I file a State return when I have no income from a State with income tax. This gets VERY annoying. The automated "Tax Help" only give very off-the-wall answers to my questions. It is worse than useless. That said, the live assistant (non-expert) was very helpful. I was surprised when I was able to get help in around 10-minutes.

I've been using Turbo Tax since1998 this is the fist year with so many issues such as charts and tables were included in the copies that were to be mailed. Also alignment of data created a blank page in between pages with data on them. Very disappointing of when the actual CD's were provided. I feel that your concerns are more aligned with what competitors such as H&R Block and Liberty than providing a better product to your customers.