I didn't like the idea that I was turbotax was trying to force me to use the online method, and always trying to sell me more than I needed. The trouble trying to continue a return when Turbotax always wanted to start a new return instead. I will concider a different program next year.

Expensive, constant nagging and intrusive upsells of services and options during preparation. Product and company now use AI and have LLM AI embedded in products. LLM AI is not safe or secure and no PII or private financial data should be allowed near it. Parent company paid for ending federal tax filing program leaving few options for people to file taxes.

Always helpful using Turbo Tax, except this year I had to upgrade my laptop as I was running on Windows 10. It is a welcome change, but delayed me filing my return a tad. Other than that, Turbo Tax is always super simple to use and a great tool to know my taxes are filed professionally and securely.

I finished my return and could not e-file because in the first section of the Federal Carryover Worksheet I could not enter the State/Local ID. No matter what I tried I kept getting the error message and the program would not allow me to enter the information. I am a long time Turbo Tax user and never had such a frustrating problem before. I also paid the fee to file my state return and I am unable to file. I tried your help chat but they wanted another $5 to fix the problem with your software.

Have been using Turbo Tax for years but I am a bit disappointed this year , I purchased the deluxe version that was supposed to include 5 free Federal and one state I got nothing , it charged me 65.25 to file both Federal and State and the same for my Daughters return . never had problems when Turbo Tax was available on a CD format wish it will make a comeback on 2026

Worse experience ever from long time user. Cant understand why turbo tax has to be updated multiple time in the same day. cannot understand why the updates take an inordinate amount of time to update. Had to wait in excess of half an hour for the updates. Appeared to freeze up at the 4 minute hold mark. Also had to get another version of Adome in order to print returns.

This product gets a little more difficult each year. Explanations are minimal and movement between "forms" is often illogical. Product could be improved by allowing "standard deduction" as a choice before requiring all deduction information. I think I'm not alone in needing securities forms - which requires this version - but never having enough deductions to to override using the standard deduction. Also, if you move to a web based only product ( which it appears you are trying to do ) you will lose a long time customer.

I have been a customer for many years. Doesn't pay to buy your product early as so much is not available. i like to get things early...unfortunately, you are part of the problem and not the solution. i also don't appreciate how you have increased your add on fees.

I find the software easy to use and I appreciate how it guides me through the process. However, it is not helpful when it is time to file- it forces an e-file choice at a fee for state and does not easily allow me a way to print it and mail it in to avoid the fee. It feels rotten that it this is not transparent.

Have been a faithful TT user for over 40 years. Yes it's simple, yes TT makes doing taxes easy and stress free. But your pricing for those that file 1040EZ is ridiculous. I have an older MAC and always just logged in to our online account. This year it was $69 for each return I completed. Ours a retirement return so there are a lot more forms, but 2 are simple 1040EZ. It would have cost us $221! SO I borrowed a computer and purchased and downloaded the program for $80 to complete 3 returns. Next yea I will be shopping other programs for a more affordable tax program. Seriously, $221! I had no problem with $70 for ours, but what happened to file for free for the young bucks hardly making ends meet that only file 1040EZ?