There were 2 confusing aspects this year. I am a Turbotax Advantage member, and purchased the desktop version. But when I opened the Turbotax, there was the confusing online option. I did not know what the difference was, and which to choose. Finally when I had to speak to a tax advisor, he explained since I had already purchased the desktop version, that was what I should use. But how was I to know that???? The second snafu, which he also helped me with, was that I changed computers from Windows last year to Mac this year. The Mac version does not prompt me to save my file when signing off, as the windows version does. So I had to start over several times until he told me to go to File, and click save. Again, how was I to know that??? Finally, I was never able to transfer last years return because of my switch from Windows to Mac.I think the advisor's name was David, and he was very good in helping me.

Had troubles when trying to E-fille. It took me to a business health insurance form 8941. I have no employees, so I don't pay for any health insurance. Then it took me to another from that listed my pension and annuity twice. there is no good help to correct these problems. Even your prep help person had trouble figuring it out.

As I say below, everything worked well except when I got to electronically file, it seemed to want something new that wasn't needed before in the State Income Tax area, and since we live in Washington with no income tax at my level, I have never had to worry about this before. But it would not let me electronically file until I did something more about the State tax and it took quite awhile to figure out what the program wanted me to do that I never had to do in all the previous years of living in Washington and using Turbo Tax. Something has changed in the program that is not clear what it wanted.

Turbotax is more difficult to use every year...... I suspect this is intentional giving Intuit the opportunity to SELL advice to end users. In fact, Turbotax has become a giant sales promotion from opening to closing. I'm also highly suspicious of the online version and the "offer" of a free state Efile. The software axiom always holds true..... if your not paying for a service, you're (your information) become part of the service.

Gtood presentations and explanations of tax law, and of different treatments of income and expenses based on personal and business. Easy and clear access to forms and worksheets behind the screens. Improvements needed: 1. Improve explanation of entry with respect to accrued interest. Inform user as to whether accrued interest paid or accrued interest earned should be entered. 2. With respect item #1 above, tell user how they can change the entry. I made the wrong entry and wanted to delete it but could not find it on the screen after initially entering a wrong amount. I final had to search the worksheets and find it manually buried in an obscure form. That is unacceptable. 3. The interface screens often do not come up on the computer even though the application is open. Often, I had shut down my computer and reboot in order for the application to update and appear on my computer.

The changes to entering dividends, etc is very confusing. I spent more time deleting duplicated forms, etc than it took to actually complete the return. We also have to click NEXT too many times. Please include 2 or 3 questions on a page before we have to click NEXT

I have been using TurboTax since it first came out. It seems like I answer questions that don't record but it catches is on the final review. I have never had an audit and I get all the deductions allowed. I do my taxes, my mothers and sister in-laws.

i was not happy that you forced people to get windows 11 or else they can't use your product. Also, when trying to use turbo tax it keeps encouraging us to switch to online instead of using the $120 product that we already bought. Online is not better as you claim, yes, you can file state for free, but you lose ability to file the 5 free federal taxes that we've paid for already. The pushing, multiple times, throughout the program to get us to pay for "professional help" is very annoying, ask once and take no for an answer. It seems to me that you are just out for money any way you can get it. You should think more about loyalty to your customers that have remained loyal to you for 15yrs plus.

User experience still feels early-1990s-like, and the persistent bug of not calculating the mortgage deduction correctly has persisted for at least the past 3+ years. I have to hack it every single year to apply the 750/1M limit correctly. Have been a loyal customer for > 20 yrs, but doubt I will use again next year.

I have been using Turbo Tax Home and Business for over a decade. I find it easy to use, straightforward, and accurate. I have saved a fortune in accountant charges and I learn so much in the process. I feel like I'm more in touch with my business income and expenses, I like to see the figures for myself. I use a MacBook Pro and so far the software is still compatible. It's a 2020 version. I hoping it'll still be compatible next year. Fingers crossed.